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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1237 reviews)

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4.64

Based on 1,237 reviews, last reviewed 20th Nov 2024

86% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Excellent 24 hour service with humans Excellent 24 hour service with real people always. Great site and app with few problems ever. Sadly, no extras such as cashback or interest. There is ... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1237)

I wouldn't leave them for anything

I have been with First Direct since shortly after they started, as an offshoot of the then Midland Bank. Initially it was a matter of telephone banking, but it wasn't long before I could manage my accounts online, and since then I have never looked back. Their customer service and call centre are second to none; their Regular Savings Account (open only to current account holders) offers a superb 6% interest; and although I use Santander's 123 account as a savings account for better interest on lump sums, no offer could tempt me to leave First Direct as my primary bank. Reviewed on: 12th August 2015

First for service

Great service yet again from First Direct. I had to wait less than 30 sec for my call to be picked-up and the personal on the other side was really really friendly and helpful. Reviewed on: 16th July 2015

Can't fault it!

I have never had any issues with this bank at all. In fact, they call me to tell me when something is going wrong! No pressing buttons to get to speak to someone. Always answer after 2 rings. Really can't fault them, a breath of fresh air after banking with Santander for 10 years! Reviewed on: 29th April 2015

Fully deserve their excellent reputation

Have been with this bank for years, long before they became so well known for excellent customer service, also long before I became computerised. Now, although I do most things online, it is still a pleasure on the occasions I need to phone them because they are so friendly and pleasant, as well as efficient and helpful. Started with one 1st Account, but now have 3 different savings accounts with them as well. Long may they continue. Reviewed on: 23rd April 2015

Great customer service

Very good customer service, willing to listen and do their best for you. Very refreshing! Transferring my account was very smooth and I was informed throughout the process. Would definitely recommend based on my experience so far. Am likely to remain a customer for some time at this rate. Reviewed on: 21st April 2015

Really liked it at first.

Really liked it at first and still do. Just don't like the big account fees that come along with it. If I was going on a long trip I would for sure use it. Or if I were older I would have used it a lot more. Like the fact they do give you a different option choice. My husband and I Loved that. I do love the interest rates though those were something I could have dealt with. Would love to see them come up with a bit more. Or maybe a package plan would be a great idea. Reviewed on: 14th April 2015

Unparalleled levels of service

A really solid bank account which doesn't feel like a bank, but more like a partner which works with me to manage my finances and help me plan for my goals. Reviewed on: 3rd March 2015

Can't shout loud enough about them

I can't agree more with the other reviews on here. An amazing company to deal with - highly recommended Reviewed on: 21st February 2015

Came for the money, stayed for the service.

To be honest, I first switched to First Direct because of their £125 switching bonus. Being a broke student, this sounded great. Even better was that if they were worse than my already crummy bank, I'd get another £125. Win-win. Turned out I did even better than the second £125 by staying. Although they don't have the face-to-face availability of some banks, their phone service is superb, not to mention their products. You get to speak to a real person, in England, who is knowledgeable about what they have and how it works for you and, wait for it, helpful! It's so refreshing to have a bank that generally seems to recognise its customers are human beings and treats them that way. For example, when I lost money in a cashpoint, they were incredibly responsive and restored the balance to my account straightaway recognising that every little bit counts. I'd definitely recommend them, with or without the £125. Reviewed on: 7th February 2015

Superb phone banking service!

I started banking with First Direct in 1990 because at the time they were offering something a bit different and something a bit more modern than the high street banks. Over 20 years later I still bank with them and I still consider them as one of the best service providers that I interact with on a regular basis. On the very odd occasion when something has gone wrong they have been honest about it and quick to act. I like that they care about customer retention. Reviewed on: 5th February 2015

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