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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1237 reviews)

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4.64

Based on 1,237 reviews, last reviewed 20th Nov 2024

11% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Excellent 24 hour service with humans Excellent 24 hour service with real people always. Great site and app with few problems ever. Sadly, no extras such as cashback or interest. There is ... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1237)

Brilliant bank

It's great getting through to a real person straightaway on the phone. First Direct have been great from second I switched to them, their customer service reps are very friendly and helpful. I haven't encountered a single problem with them yet. Reviewed on: 20th November 2015

Best bank around

Always friendly and helpful. Leading the way always Reviewed on: 20th November 2015

Fabulous bank

I needed to ring them to get their phone app to work they were so helpful. I was in work so didn't have my bank account card to hand, they rang me back on my mobile which was registered to the account and sorted it all out. The call was answered quickly with minimal fuss, my old bank I'd be on the phone for ages pressing various numbers to get to the right department. The account is operated online or by phone only, but I never go to a branch so it suits me. The account also boasts an interest free overdraft up to £500 which really helps on the odd occasion. In all I am really impressed Reviewed on: 20th November 2015

Quite simply, they get it right

They provide everything I want from a current account. It is run efficiently, there are no data security problems, I can control every little thing online, and my finances run smoothly and easily. Reviewed on: 20th November 2015

GREAT BANK

Can do pretty much everything online or over phone, great customer service, no talking to robots Reviewed on: 20th November 2015

First Direct

Great bank so far , excellant call handling times and up to date apps and gadgets Reviewed on: 20th November 2015

new bank account

changed my bank to them and it all went very smoothly Reviewed on: 20th November 2015

You will never swop banks again!

I have banked with First Direct for approx 10 years now, and I can honestly say I don't think I'll switch to any other bank again. The test of a good bank if whether they put something right when it goes wrong. I accidentally forgot to transfer my salary across from one account to another and therefore went overdrawn. I had a decent sum of money in my savings, so although overdrawn in one acct overall I was not. I called them as they had charged me on the account I had gone overdrawn on thinking I'd get nowhere as it was my mistake. Wrong - they sorted it straight away - refunded me and put in place automatic direct debits to stop it happening again. Love First Direct - this is just one of the small things they have helped me with over the years! Try them! Reviewed on: 20th November 2015

Outstanding Customer Service

Was worried about a bank with no walk-in branches, but worried for no reason. Customer service via phone is superb. Always had a very friendly person on the other end and had the feeling that they really made an effort to solve my issues or enable services etc. Reviewed on: 20th November 2015

Excellent customer service

I used the switch facility to get a 1st Account. The switch of direct debits was very smooth. The overdraft facility is fair and enquiries are dealt with by helpful staff. Outstanding service. Reviewed on: 9th November 2015

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