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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

Best bank by miles

I have banked with First Direct for nearly 20 years and have always experienced excellent customer service. I especially like being able to talk to a real person, 24/7, 365 days a year. I would recommend them to anyone and wouldn't change banks for any amount of money Reviewed on: 24th December 2015

Like a reliable car that never gives you any hassle and always passes its MOT

I've been a First Direct customer for over 16 years now and I've never had a bad experience with them in all that time. They've always been able to answer any queries I've had when using their telephone banking service, and their online banking runs flawlessly. Sure, nowadays they take a little longer to answer the phone when you ring but that's due to their large increase in popularity and I never seem to be on hold for more than a couple of minutes if at all. Would whole heartedly recommend them to anyone who are sick of their current bank and actually want to receive good service. I don't see myself leaving them at any point soon. Just like your car, if it aint broke don't fix it! Hoping that First Direct don't change their philosophy of good customer service ;) Reviewed on: 23rd December 2015

First Direct offer amazing customer service

It is very rare that your call is not answered immediately. After a very simple identity check, they are able to answer almost any question quickly and effectively - even when it is a query about something going back some time. It's the kind of simple and common sense approach to customer service you imagine every company should manage and yet very rarely do. Reviewed on: 9th December 2015

Excellent service.

What value most of all is the facility to be able to speak to someone promptly on the telephone.I have never been kept waiting for my call to be answered.Long may it continue. Reviewed on: 7th December 2015

uncomplicated service

whenever I've had cause to contact First Direct the staff have always been pleasant and helpful. Reviewed on: 26th November 2015

Superb, Friendly, Efficient, Fast and always go the extra mile to help you.

Superb, Friendly, Efficient, Fast and always go the extra mile to help you. I have contacted them by phone at 2pm and 2am on several occasions and the quality of customer service is always impeccable. A benchmark for other banks to aspire to. Reviewed on: 25th November 2015

Excellent customer service

I get an answer within seconds whenever I call them, they are polite and easy to understand on the phone. As soon as they detect suspicious activity they contact quickly to check it. I find the online and App easy to work and very smooth running. I have been a customer for 18 years and have never had a problem. Reviewed on: 25th November 2015

great customer service

i switched to first direct in october 2015 and received excellent customer service - much preferred to my previous bank Reviewed on: 24th November 2015

Modern hi-tech no frills banking service

I have been with first direct for about 7 years having had AWFUL experience with other high street banks. I do most of my banking on the really easy to use app but always love the customer service when I phone them. I have opted for a text message update every day so that I can isntantly see what my balance is, what debits have come out and (hopefully not though!) detect fraud. I am confident that if an error was made, first direct would do their upmost to sort it out. I am a very happy customer. Reviewed on: 24th November 2015

Faultless friendly service

I've been a customer for around 20 years. First Direct's service is faultless. Great products, great service and you deal with real people who have personalities! If only everywhere offered a service as good. Reviewed on: 22nd November 2015

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