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Glynn Clarkson

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Review of the first direct, Current Account:

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Like a reliable car that never gives you any hassle and always passes its MOT

I've been a First Direct customer for over 16 years now and I've never had a bad experience with them in all that time. They've always been able to answer any queries I've had when using their telephone banking service, and their online banking runs flawlessly. Sure, nowadays they take a little longer to answer the phone when you ring but that's due to their large increase in popularity and I never seem to be on hold for more than a couple of minutes if at all. Would whole heartedly recommend them to anyone who are sick of their current bank and actually want to receive good service. I don't see myself leaving them at any point soon. Just like your car, if it aint broke don't fix it! Hoping that First Direct don't change their philosophy of good customer service ;) Reviewed on: 23rd December 2015

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