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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1238)

there when i need them

fantastic communication via online messages through my account. quick reply every time and very helpful! Reviewed on: 17th February 2016

Top class service every time

Consistently first class service, whether by phone , email or online. Been with them for 20+ years and can never envisage moving elsewhere. They obviously monitor 'questionable' account activity too! Reviewed on: 17th February 2016

gOOD CUSTOMER SERVICE, EASY TO USE

I APPLIED FOR A LOAN, IT WAS SO QUICK AND SIMPLE AND THE CUSTOMER SERVICE WAS BRILLIANT AND I GOT THE AMOUNT I WANTED INTO MY BANK ACCOUNT IN MINUTES. Reviewed on: 16th February 2016

Consistently Good Serice

Consistently good service across the 15 years or so that I have been banking with first direct. Always accessible, always helpful but never pushy. Simple and always available website. Trouble free banking. Reviewed on: 16th February 2016

NO issues

Never had a problem with first direct. Staff always helpful if I need to ring for anything. Could not recommend highly enough Reviewed on: 16th February 2016

Award winning

First Direct are absolutely the best out there by a mile. They win awards and for very good reason. I've been with them for 20+ years and can not imagine ever having need to change! Reviewed on: 16th February 2016

Just amazing

First Direct are amazing! 24 hour bank so theres always someone there. They are all British (sorry but i can understand them) And they always help with whatever problem i have and they sort it there and then. I will never, ever change my bank. Reviewed on: 16th February 2016

Been with first direct since they started, superb bank, no hassle at all

Any time you call them they always answer very quickly. The first person always knows all the answers - or where to get them from. They never hassle you to buy things. I couldn't be happier. Reviewed on: 15th February 2016

LOVE First Direct

I use First Direct and I absolutely LOVE them!! Nothing is too much trouble, everything is easy. I have never ever EVER had a problem with them Reviewed on: 15th February 2016

Outstanding service

Having banked with a couple of high street banks previously I was always subjected to regular calls trying to persuade me to sign up for payable accounts or other bank products. With first direct I have never had this, they are always polite, friendly and helpful but only do what I ask them for, nothing more, noting less- perfect. Reviewed on: 15th February 2016

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first direct: 1st Account reviews

No new 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review first direct: 1st Account now

first direct 1st Account reviews (1238)

there when i need them

Top class service every time

gOOD CUSTOMER SERVICE, EASY TO USE

Consistently Good Serice

NO issues

Award winning

Just amazing

Been with first direct since they started, superb bank, no hassle at all

LOVE First Direct

Outstanding service

Review first direct: 1st Account now

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