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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1236 reviews)

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4.64

Based on 1,236 reviews, last reviewed 15th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

fd - a needle in the proverbial financial haystack In the almost two decades I have used fd, nothing has gone wrong, no apology has been needed and things continue to work as clockwork, which in this d... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1236)

Great customer service

On phoning with a enquiry it's usually answered quickly without going through various menu options. Internet banking has a very secure sign procedure. Reviewed on: 19th February 2016

Friendly & convenient

Great customer service. UK based call centre with friendly and knowledgeable staff. Reviewed on: 19th February 2016

Reliable friendly and helpful

I never have a problem contacting them, they are very good Reviewed on: 19th February 2016

Very customer friendly

I can't fault this bank. Always willing to please courteous assistants on the telephone. Products are good too. Reviewed on: 18th February 2016

They have been amazing!

I've called my bank's telephone banking line on Christmas Day and they couldn't be more helpful. Always answered by a person and always in the UK. Can-do, proactive staff who know their products. Reviewed on: 18th February 2016

First Class Service and Hassle Free

I have been with the bank since 1994 and have found them to have an excellent standard of accounts, customer service and online, postal and in bank facilities(using HSBC branches). I even work for HSBC and even though I also have a current account with them (as it was required) I use First Direct for day to day banking and find that their customer service far exceeds that of HSBC even though they are part of the same group. Reviewed on: 18th February 2016

Amazing custome service

consistent, professional, helpful, friendly and don't over indulge you with communications! Reviewed on: 18th February 2016

The best. Full stop.

The quality of service received is the same at 3am as it is at 3pm. Top quality service and the benchmark as far as I am concerned. Reviewed on: 17th February 2016

there when i need them

fantastic communication via online messages through my account. quick reply every time and very helpful! Reviewed on: 17th February 2016

Top class service every time

Consistently first class service, whether by phone , email or online. Been with them for 20+ years and can never envisage moving elsewhere. They obviously monitor 'questionable' account activity too! Reviewed on: 17th February 2016

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