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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

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first direct 1st Account reviews (1240)

Mrs

Always consistently brilliant. 20+ years as a customer and wouldn't dream of leaving. Reviewed on: 28th June 2016

Easy to talk to, helpful staff and good policies.

First Direct were very helpful and easy to speak to during the switching process. The Welcome Bonus was indeed most welcome and the fee free overdraft of £250 is a great idea to smooth any bumps in the month's finances. Reviewed on: 22nd June 2016

No need to change again!

Easy to talk to and get through to, fantastic service - all round best bank I have ever used - no plans to ever switch! Reviewed on: 22nd June 2016

Easy and convienient to use

They are easy to get through to by telephone, their security is upto date so you are covered but do not need to carry a pin machine with you to log on and are always helpful. Reviewed on: 20th June 2016

Customer service is second to none

First Direct win so many awards for their customer service and they are well deserved. You get straight through to a UK call centre within several rings and don't have to repeatedly go through endless security. Service is so friendly and helpful. Reviewed on: 20th June 2016

Excellent Customer Service

Switched to First Direct after 18 years with my old Bank. Painless & I'm really glad I made the switch. Excellent customer service❤️ Reviewed on: 1st June 2016

Flawless customer service, great online security

always contactable and helpful, with every query I have had over the last 8 years Reviewed on: 28th April 2016

Always a pleasure to deal with

First Direct always go that one step extra with their customer service. I have never had a bad experience in the many years I have been banking with them. Reviewed on: 26th April 2016

No problems

First Direct accounts give no headaches. They are simple and straightforward and you can contact them 24/7. They are on the ball when it comes to fraud and will call if they see suspicious activity in the account. I give them 10 out of 10. Reviewed on: 22nd April 2016

Would highly recommend

Changed to their account from Santander Seemless transition and excellent customer service Reviewed on: 21st April 2016

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