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Sabine Kurz

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Review of the first direct, Current Account:

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Through thick and thin

I had never planned to stay with First Direct for long. I switched to them because of their offer, got some cash and thought I'd leave half a year later and get some more cash for that. But to be honest, after nine months with this bank I can't imagine being with any other. The customer service is excellent, there are no long queues on the phone, no call centres abroad (judging from the thick Scottish accent I was greeted by during my last call) and instead a whole lot of service and friendliness. Yesterday, someone used my card to purchase drone supplies in the US. No idea how they got my card details. First direct noticed, contacted me immediately, and got my money back. They made a horrible situation a lot more bearable - thank you. Reviewed on: 7th February 2016

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