Write a review

Gallagher: Insurance Broker reviews

Name: Insurance Broker
Rating: 2.47 (15 reviews)

View other Gallagher products

2.44

Based on 15 reviews, last reviewed 15th Oct 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

27%

13%

3 star

2 star

60%

Latest highest rating:

5

Questions to Brokers Always answered questions promptly Reviewed on: 15th October 2024

Latest lowest rating:

1

Absolutely disgusted with this insurer. Absolutely disgusted with this insurer. I had a lengthy telephone conversation raising many concerns which the staff member seemed to initially unders... Read more Reviewed on: 7th August 2024

Read all reviews See your review

About this product

Arthur J. Gallagher business insurance reviews can help you to find out what other businesses think about having an insurance policy with Arthur J. Gallagher is like. How easy to understand are the policy documents? Or how well does Arthur J. Gallagher handle their claims? Smart Money People is quickly a leading source of Arthur J. Gallagher business insurance reviews. You you can share your experience with us, to help increase trust and transparency in financial services.

Gallagher Insurance Broker reviews (15)

Review of the Gallagher, Insurance Broker:

Absolutely disgusted with this insurer.

Absolutely disgusted with this insurer. I had a lengthy telephone conversation raising many concerns which the staff member seemed to initially understand. They asked me to put them in writing and email them over for them to deal with. I did so, but the staff member then dismissed everything I said, refused to answer it and instead took it upon themselves to foward my entire email thread of conversation including private and confidential information on a sensitive topic and conversations with other staff members to a third party without my consent or knowledge. It also included a complaint which was passed on directly word for word to whom the complaint was about. When i called the staff member out on this they ultimately stopped bothering to respond after pretending they were doing it for my benefit, which was grossly untrue and it created significant problems for me. It also had a devastating affect on my mental health. I emailed a different staff member raising this issue and saying I cannot trust the previous staff member anymore I also specifically stated that they are not to pass this on to anyone else and i want the correspondence kept between us. This next staff member disregarded everything I’d said and also immediately copied that email thread to another team member without my consent. Clearly there are serious issues with data proctection and a lack of understanding from staff about what is and is not appropriate, much of which should be common sense, and instead of actually addressing my concerns they passed the buck onto others including third parties outside of their company. My formal complaint has not been responded to so I will be taking it to the ombudsman and also raising the serious data protection failings and breach of GDPR with the ICO. Never have I ever dealt with such unprofessionalism and disregard for the interests of the customer. Reviewed on: 7th August 2024

Best customer service

Had a small problem that needed sorting, and they were more than happy to help me and fix it! Would recommend to anyone Reviewed on: 25th June 2020

Still waiting!

Now it's the end of October and they STILL haven't sent our cheque. I've contacted the local office twice and written to Glasgow, still nothing. Don't touch this company with an extra long barge pole! Reviewed on: 30th October 2019

Waited for nearly 3 months for refund, then they sent somebody else's cheque!

We cancelled a work van insurance at the beginning of July and waited for a refund cheque. One finally arrived 10 days ago (Saturday), but it was somebody else's cheque. The letter with the cheque had one phone number on, the paper attached to the cheque had a different number, and in the end neither was the right one! I finally contacted them on the Monday, spoke to a very bored sounding woman, nothing since. I've got the local office chasing it now, but I won't hold my breath. Obviously the company whose cheque we received is in the same boat, and goodness knows how many others! Reviewed on: 1st October 2019