Always answered questions promptly

I have used them for a number of years and have always found the claims handling team extremely helpful - Alan Stevely being the name that stands out to me!

very helpful in all matters of insurance

Absolutely disgusted with this insurer. I had a lengthy telephone conversation raising many concerns which the staff member seemed to initially understand. They asked me... Absolutely disgusted with this insurer. I had a lengthy telephone conversation raising many concerns which the staff member seemed to initially understand. They asked me to put them in writing and email them over for them to deal with. I did so, but the staff member then dismissed everything I said, refused to answer it and instead took it upon themselves to foward my entire email thread of conversation including private and confidential information on a sensitive topic and conversations with other staff members to a third party without my consent or knowledge. It also included a complaint which was passed on directly word for word to whom the complaint was about. When i called the staff member out on this they ultimately stopped bothering to respond after pretending they were doing it for my benefit, which was grossly untrue and it created significant problems for me. It also had a devastating affect on my mental health. I emailed a different staff member raising this issue and saying I cannot trust the previous staff member anymore I also specifically stated that they are not to pass this on to anyone else and i want the correspondence kept between us. This next staff member disregarded everything I’d said and also immediately copied that email thread to another team member without my consent. Clearly there are serious issues with data proctection and a lack of understanding from staff about what is and is not appropriate, much of which should be common sense, and instead of actually addressing my concerns they passed the buck onto others including third parties outside of their company. My formal complaint has not been responded to so I will be taking it to the ombudsman and also raising the serious data protection failings and breach of GDPR with the ICO. Never have I ever dealt with such unprofessionalism and disregard for the interests of the customer. Read more Read less

We asked for a commercial insurance from the broker but they give us a loan have no idea how this whole process works. As a... We asked for a commercial insurance from the broker but they give us a loan have no idea how this whole process works. As a customer we expect that the process will be easy and straight forward but it’s not so be careful when you try to signup with Gallagher. Ask more questions as they not only give you the insurance they also make a loan under your name. We used insurance for 6 months and they charge us for 7 months. We asked the question as the insurance cost more then $350/months. Then broker advised that we have a loan with them was quite shocked to hear that and we have to pay for this last payment. Had a chat with the manager to escalate and get more understanding in this and manager was the same that we did a loan and have to pay the extra month. Quite frustrated and don’t recommend this company. Read more Read less

The most doggy insurance broker ever , destroyed me and destroyed my business , ended up disable in benefits from home and business owner

I wouldn’t insure a lot noodle with these bunch of crooks

This company keeps your card and bank details even though you tell them not to. Should be shut down for good.

Extended insurance with the Company after being with them for 5 years then realised I was being charged double the going rate. I went to... Extended insurance with the Company after being with them for 5 years then realised I was being charged double the going rate. I went to cancel within the 14 day period although I was advised over the phone that there was no cancellation fee I was charged over £200 to leave and my credit rating was threatened if I didn't comply. Terrible customer service and o loyalty to existing customers would avoid at all costs. Read more Read less