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Gallagher: Insurance Broker reviews

View other Gallagher products
2.43
Based on 20 reviews, last reviewed 6th Jul 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
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70%

Latest highest rating:

5

Questions to Brokers Always answered questions promptly Reviewed on: 15th October 2024
JOHN R's avatar
JOHN R

Latest lowest rating:

1

Good till policy was sold. Excellent communication until the policy was sold. Emails were answered quickly, and everything was done to secure my business. Once the policy was i... Read more Reviewed on: 6th July 2026
Axel F's avatar
Axel F
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About this product

Arthur J. Gallagher business insurance reviews can help you to find out what other businesses think about having an insurance policy with Arthur J. Gallagher is like. How easy to understand are the policy documents? Or how well does Arthur J. Gallagher handle their claims? Smart Money People is quickly a leading source of Arthur J. Gallagher business insurance reviews. You you can share your experience with us, to help increase trust and transparency in financial services.

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Gallagher Insurance Broker reviews (20)

Good till policy was sold.

1
Excellent communication until the policy was sold. Emails were answered quickly, and everything was done to secure my business. Once the policy was in place, the level of service changed completely. Emails went unanswered, requests were ignored, and getting support became frustrating. Great sales service, poor after-sales support. I expected much better from a company of this size. Reviewed on: 6th July 2026
Axel F's avatar
Axel F

Non existent customer service.

1
Non existent customer service. No help, no calls returned. Reviewed on: 5th June 2026
SRT's avatar
SRT

Taking deposits and cancelling cover when receiving...

1
Taking deposits and cancelling cover when receiving documents. Email not receiving return documents. Fault on their end Reviewed on: 17th November 2025
memeeri *'s avatar
memeeri *

Incompetent beyond belief

1
Gallagher are the administrators for my Ibstock pension scheme. They have been extremely incompetent throughout the whole process and in particular have provided wholly inaccurate benefit statements. The actual pension paid was over 37% less than the amount quoted? All I've had is an apology and a statement admitting that they have got it wrong and that I will have to accept the lesser amount?? Reviewed on: 31st October 2025
ricky n's avatar
ricky n

Rude and condescending when asked them to explain th...

1
Rude and condescending when asked them to explain their attitude was read the paper work Reviewed on: 21st March 2025
I L's avatar
I L

Questions to Brokers

5
Always answered questions promptly Reviewed on: 15th October 2024
JOHN R's avatar
JOHN R

Great team at Gallagher's

5
I have used them for a number of years and have always found the claims handling team extremely helpful - Alan Stevely being the name that stands out to me! Reviewed on: 27th August 2024
Amy Heron-Smith's avatar
Amy Heron-Smith

very helpful

4
very helpful in all matters of insurance Reviewed on: 26th August 2024
JOHN R's avatar
JOHN R

Absolutely disgusted with this insurer.

1
Absolutely disgusted with this insurer. I had a lengthy telephone conversation raising many concerns which the staff member seemed to initially understand. They asked me to put them in writing and email them over for them to deal with. I did so, but the staff member then dismissed everything I said, refused to answer it and instead took it upon themselves to foward my entire email thread of conversation including private and confidential information on a sensitive topic and conversations with other staff members to a third party without my consent or knowledge. It also included a complaint which was passed on directly word for word to whom the complaint was about. When i called the staff member out on this they ultimately stopped bothering to respond after pretending they were doing it for my benefit, which was grossly untrue and it created significant problems for me. It also had a devastating affect on my mental health. I emailed a different staff member raising this issue and saying I cannot trust the previous staff member anymore I also specifically stated that they are not to pass this on to anyone else and i want the correspondence kept between us. This next staff member disregarded everything I’d said and also immediately copied that email thread to another team member without my consent. Clearly there are serious issues with data proctection and a lack of understanding from staff about what is and is not appropriate, much of which should be common sense, and instead of actually addressing my concerns they passed the buck onto others including third parties outside of their company. My formal complaint has not been responded to so I will be taking it to the ombudsman and also raising the serious data protection failings and breach of GDPR with the ICO. Never have I ever dealt with such unprofessionalism and disregard for the interests of the customer. Reviewed on: 7th August 2024
Customer's avatar
Customer

We asked for a commercial insurance from the broker...

1
We asked for a commercial insurance from the broker but they give us a loan have no idea how this whole process works. As a customer we expect that the process will be easy and straight forward but it’s not so be careful when you try to signup with Gallagher. Ask more questions as they not only give you the insurance they also make a loan under your name. We used insurance for 6 months and they charge us for 7 months. We asked the question as the insurance cost more then $350/months. Then broker advised that we have a loan with them was quite shocked to hear that and we have to pay for this last payment. Had a chat with the manager to escalate and get more understanding in this and manager was the same that we did a loan and have to pay the extra month. Quite frustrated and don’t recommend this company. Reviewed on: 1st June 2024
Ankush S's avatar
Ankush S

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