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Gallagher: Insurance Broker reviews

Name: Insurance Broker
Rating: 2.47 (15 reviews)

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2.44

Based on 15 reviews, last reviewed 15th Oct 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

27%

13%

3 star

2 star

60%

Latest highest rating:

5

Questions to Brokers Always answered questions promptly Reviewed on: 15th October 2024

Latest lowest rating:

1

Absolutely disgusted with this insurer. Absolutely disgusted with this insurer. I had a lengthy telephone conversation raising many concerns which the staff member seemed to initially unders... Read more Reviewed on: 7th August 2024

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About this product

Arthur J. Gallagher business insurance reviews can help you to find out what other businesses think about having an insurance policy with Arthur J. Gallagher is like. How easy to understand are the policy documents? Or how well does Arthur J. Gallagher handle their claims? Smart Money People is quickly a leading source of Arthur J. Gallagher business insurance reviews. You you can share your experience with us, to help increase trust and transparency in financial services.

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Gallagher Insurance Broker reviews (15)

Rude and hopeless.

As far as I know I don't do any business with this company but they sent me a cheque in the post. I telephoned them twice. The first time the operator put me through to the person named on the letter. Their automated system then went around in circles until it said "goodbye". The second time, after explaining to the operator what had happened, I was put through to another member of the team. This lady was really upset that I had been put through to her direct line. I started explaining that they had sent me a cheque but she cut in and gave me the impression that it was my fault that I had been put through to her. She then talked over me making it clear that she was not going to listen to me or deal with my query. If I did do any business with Arthur J Gallagher I would not be continuing with them. Their staff are rude and hopeless. Reviewed on: 30th March 2022

Best customer service

Had a small problem that needed sorting, and they were more than happy to help me and fix it! Would recommend to anyone Reviewed on: 25th June 2020

Still waiting!

Now it's the end of October and they STILL haven't sent our cheque. I've contacted the local office twice and written to Glasgow, still nothing. Don't touch this company with an extra long barge pole! Reviewed on: 30th October 2019

Waited for nearly 3 months for refund, then they sent somebody else's cheque!

We cancelled a work van insurance at the beginning of July and waited for a refund cheque. One finally arrived 10 days ago (Saturday), but it was somebody else's cheque. The letter with the cheque had one phone number on, the paper attached to the cheque had a different number, and in the end neither was the right one! I finally contacted them on the Monday, spoke to a very bored sounding woman, nothing since. I've got the local office chasing it now, but I won't hold my breath. Obviously the company whose cheque we received is in the same boat, and goodness knows how many others! Reviewed on: 1st October 2019