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Geoffrey Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 4.69 (289 reviews)

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4.19

Based on 289 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

3 star

Latest highest rating:

5

No complaints No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two m... Read more Reviewed on: 10th January 2024

Latest lowest rating:

1

Poor Customer Service I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t ... Read more Reviewed on: 24th August 2024

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car Insurance reviews (289)

Review of the Geoffrey Insurance, Car Insurance:

Poor Customer Service

I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t know what they are talking about - unhelpful- give out incorrect advice. Reviewed on: 24th August 2024

Avoid

Had my renewal insurance today and its doubled in price! What on earth are they playing at, going from£750 upto £1600. Well it may be cancelled and going to where its cheaper. An i wouldnt give any stars but it wont let you continue so it had a 1 star from me Reviewed on: 19th July 2023

Total scam con artist

I mail a claim and they took my car away right away. But since then I have had no communication from them. When I call they say I have to call West Bay the insurance company as Geoffrey is only a broker. What a shambles as I keep getting passed from the companies back and forth. 6 days on and still no call from either Geoffrey or west bay. I requested my no claims bonus certificate and on here it stated had accident but no fault of mine. Yet I have not been told this from Geoffrey insurance. I am now worried that they will not pay me what my car is worth please avoid this company yes they may be cheep but this is because they are cutting corners. Reviewed on: 1st June 2023

Unreasonable increase in premium

I had never claimed anything with Geoffrey or any other insurers, but I only reported last year that someone hit and run the door of my parked car on hospital grounds, only reported as I needed the security to investigate through their cameras. Once I realised their cameras weren't helpful, I accepted that they can't find the culprit and withdraw any report and never claimed anything. They have now sent me a renewal quote of 5 times higher price then my previous "due to reporting the dent on the door" even when I was not at fault, my fault was - parking my car in a hospital car park! I dont really get their rational behind their new quote, so I would advise not to go with Geoffrey as they never helped me with anything but want to charge unreasonable price. For what exactly?? Reviewed on: 4th April 2023

Avoid

I have had a nightmare with this company since i contacted them to report my incident. Nobody I've spoken to has rang me back when they said they would. At the beginning I had to ring up so many times to make sure they were progressing my repair. It took about 3 weeks for my car to be taken away because they took ages to allocate an appropriate repairer - they kept allocating repairers that weren't available and even allocated me a repairer 50 miles away at one point. It took me ages to get a courtesy car through enterprise, trying to go through through their system of layers of geofrey insurance, marker study and vizion has been horrific to the point of mental exhaustion and hours upon hours on hold and each layer passing blame onto another layer when I did finally get through to someone. Even after I sorted my courtesy car they decided to tell Enterprise that I had to return my courtesy car after only 2 weeks of having it, despite saying in the conditions that I should be offered a car for at least 60 days. Therefore I was without a car at all for about 6 weeks. As a nurse in the NHS this meant I endured a lot of stress and extra cost to make sure I got to work for the weeks I was without any transport. The only good thing in this saga of disappointment was the garage who repaired my car who were honest and rang me with updates, although this did take a long time to repair. Honestly an abysmal service from geofrey/ marker study and associated companies. I would strongly advise anyone to get insurance from them or anyone associated with them and i can't wait to get rid of them as my insurer. Reviewed on: 16th March 2023

Avoid

Avoid! Came in with the best quote through comparison sites. When I went to make changes (one day before the policy start) the premium went up to an unreasonable amount, so I backed out. They charged me a £25 administration fee, on a policy that never even started!! Reviewed on: 11th March 2023

Geoffrey car insurance an absolute disgrace

My daughter had her car stolen 3 weeks ago she has been trying to get in touch with them and keeps getting past from pillar to post with no communication at all I advise people not to use Geoffrey/Market study waste of time Reviewed on: 14th February 2023

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

Con artists

You pay for insurance,when your cars written they try and charge you for absolutely everything when it's not your fault. Avoid this company at all costs Reviewed on: 8th December 2022

Helpful customer service

Had no issues with this company. Whenever I have had any problems the customer service team have been happy to help and dealt with any issues promptly. Reasonably priced and hassle free Reviewed on: 11th July 2020

recommendations

Trusted, reliability is credible Reviewed on: 19th November 2019

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Geoffrey Insurance: Car Insurance reviews

No new 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Geoffrey Insurance Car Insurance reviews (289)

Poor Customer Service

Avoid

Total scam con artist

Unreasonable increase in premium

Avoid

Avoid

Geoffrey car insurance an absolute disgrace

Absolutely disgusted Unprofessional

Con artists

Helpful customer service

recommendations

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