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HSBC: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 3.74 (90 reviews)

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3.60

Based on 90 reviews, last reviewed 20th Jun 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

47%

23%

20%

Latest highest rating:

4

Best available rate in the market when booked. Best available rate in the market when booked. No problems and mortgage sorted in 2 weeks Reviewed on: 18th June 2024

Latest lowest rating:

1

Lying con artists, should be banned As per my contract I could port my 5 years fixed mortgage. Sold my house, struggled to find another one, finally did and HSBC said they can't offer me... Read more Reviewed on: 20th June 2024

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About this product

HSBC is a financial services provider offering a range of products and services, including a variety of mortgages. A fixed rate mortgage has a set interest rate that lasts a specific period of time, usually between two and five years, but sometimes up to ten. Make sure you’re confident with the terms, conditions and interest rate of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

Buying a house is a big financial decision in anyone’s life, so finding the right mortgage is important. At Smart Money People, we collect HSBC fixed rate mortgage reviews to make your decision-making process easier. Gain valuable insight by reading genuine experiences from existing borrowers.

If a fixed rate mortgage sounds right for you, learn more about HSBC’s product on Smart Money People. Find out why borrowers chose this mortgage and how satisfied they’ve been throughout the term. Learn more about the application process and how supportive HSBC was throughout. Find out the main pros and cons of the product. Make an informed decision when choosing your new mortgage by reading our HSBC fixed rate mortgage reviews.

Perhaps you’re already an HSBC fixed rate mortgage customer? Why not share an honest review with our community? Tell us why you chose the product and what the main pros and cons you’ve experienced are. Did you encounter any problems throughout the process, and if so, how well did HSBC handle them? Has the lender kept you up to date with any important mortgage news or updates? Whether good or bad, write a HSBC fixed rate mortgage review today. Together, we can help people like you make better financial decisions.

HSBC Fixed Rate Mortgage reviews (90)

Review of the HSBC, Fixed Rate Mortgage:

OK but disappointed with product choice and service

They did well to meet my tight deadline, but unimpressed with the initial setup of the mortgage. I applied online for a remortgage but was forced to use "advice" (that I didn't want) because I was staircasing (buying out 100% of shared ownership). This seems a bit ridiculous - as on completion it becomes a standard mortgage, but I jumped through the hoops to get the appointments etc. Only positive is that it seems to have gone into a faster underwriting queue by going direct vs. on the website, but still wasted a lot of my time. Most unimpressed about lack of 10 year product when I applied last year - I would've taken this at any reasonable rate, but there was none at all - only 2, 3 or 5. I have a 5 year product, but when this runs out I'll now have to pay significantly more (every man and his dog could see interest rates were at record lows early last year and only going one way). Funnily enough now returns are so much higher for them, 10 year products are available from them and FD, which leaves a sour taste in my mouth. Also not easy to see my indexed valuation, although you can calculate it (balance divided by estimated LTV) but have to start a new product transfer application to do that. Reviewed on: 17th June 2023

Poor customer service

Despite a relatively straightforward application and approval process, now we have the mortgage, customer services fail to pick up the phone every time we call. I requested they change the bank account they take our payments from, completed on the phone, then continued to come out of the wrong account. Another hour today spent trying to get through to them on the phone and still on hold. When we come to remortgage, we won't be sticking with HSBC. Reviewed on: 6th September 2021

Offered vastly lower amount going direct

Looking to remortgage, went through a broker who got me a good deal through HSBC - however, as my existing mortgage is with HSBC he couldn't proceed on my behalf and he was told I had to go direct. Going direct HSBC could only offer me £75,000 (or 40%) LESS than I'd been offered through the broker, and elsewhere. Absolutely useless. Reviewed on: 6th July 2021

dissapointed

As exsiting HSBC customer I expected more support applying for mortgage, but left deeply dissapointed. Completed the application online and uploded requested documents, which was ok, but then needed to wait entire two weeks for the advice appointment to progress the application. Mortgage adviser sent a request just before appointment for new payslips and other documents, which were not possible to forward just because of short notice. I did not see any attempts to help , just trying to pull as back in every step, then two hours planned appointment ended in ten minutes with her predictions that they probably would not lend requested amount. I feel that I lost my valuable time with them. Reviewed on: 15th June 2021

Quick Decision

Very relaxing the whole process... and everything happened as planned... very well done HSBC Reviewed on: 17th February 2021

Fantastic rate for 5 year fixed rate

Fantastic cost effective rate for their 5 year fixed rate mortgage and very straightforward online application to change my rate with very knowledgeable customer service staff. Mortgage allows overpayment so reducing the interest owed Reviewed on: 17th February 2021

Simple

Simple move from one fixed rate to another product Reviewed on: 17th February 2021

Great experience for first time buyers

HSBC Weston Super Mare branch were helpful and clear with their guidance. We have a 5 year fixed term mortgage on our first house with affordable repayments. Reviewed on: 14th January 2020

Great rate

Great rate and nice term, saving £50 per month Reviewed on: 13th January 2020

Best rates and quick

A very organised and quick bank to get a mortgage with, this all made the process so much quicker! Reviewed on: 21st November 2019

Friendly and professional

Everyone one speaks to is very friendly and highly professional. One can actually speak to real people. Reviewed on: 20th November 2019

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