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HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2558 reviews)

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4.86

Based on 2,558 reviews, last reviewed 8th Mar 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Easy to use with good offers and excellent facilitie... Easy to use with good offers and excellent facilities to connect to childrens cards. Only a short wait to doesn't to advisors on live chat. Reviewed on: 8th March 2025

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

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About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2558)

Review of the HyperJar, Adult Account:

£150 in vouchers bought for Amazon: wasted!

£150 in vouchers bought for Amazon. Returned/ not honoured.Amazon said ask the bank, HyperJar said ask Amazon.£150 wasted! Reviewed on: 12th March 2024

Reply from HyperJar Hey Richard, thanks for reaching out to us. That doesn't sound right, your vouchers should still be useable at Amazon, but if you pop into our live chat we can have a look at this with you. We are open 8am - 10pm weekdays, and 9am-6pm weekends. Alternatively you can email us at [email protected] instead. Response date: 13th March 2024

Easy to use with good offers and excellent facilitie...

Easy to use with good offers and excellent facilities to connect to childrens cards. Only a short wait to doesn't to advisors on live chat. Reviewed on: 8th March 2025

Got my problem sorted.

Got my problem sorted. Really pleased with service Reviewed on: 6th March 2025

Great customer service

HJ have always given a prompt response to queries and its been easy to get past the initial AI bot and correspond with an actual agent. Much better than the actual bank I work for! Their app is easy to use and my whole family loves it. We particularly like that we can set spending limits and restrict vendors on our kids card and that transactions appear straightway, so we never forget what we have spent Reviewed on: 26th February 2025

So easy for the whole family to use.

So easy for the whole family to use. An excellent app. And brilliant online customer support. Reviewed on: 26th February 2025

being able to share money with friends and family wi...

being able to share money with friends and family with the ability to set rules is such a great feature! Reviewed on: 25th February 2025

Great customer support and experience.

Great customer support and experience. I absolutely love the card for kids. Reviewed on: 24th February 2025

Outstanding free app

Have reviewed before but I really is an outstanding app for shared expenses Reviewed on: 24th February 2025

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

Saves me a lot of money

I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a group gift Reviewed on: 21st October 2024

I love this app.

I love this app. It has helped me to budget and get a grip of my finances. I highly recommend it. Reviewed on: 9th October 2024

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