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HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2551 reviews)

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4.87

Based on 2,551 reviews, last reviewed 18th Nov 2024

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Saves me a lot of money I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a gro... Read more Reviewed on: 21st October 2024

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

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About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2551)

Review of the HyperJar, Adult Account:

£150 in vouchers bought for Amazon: wasted!

£150 in vouchers bought for Amazon. Returned/ not honoured.Amazon said ask the bank, HyperJar said ask Amazon.£150 wasted! Reviewed on: 12th March 2024

Reply from HyperJar Hey Richard, thanks for reaching out to us. That doesn't sound right, your vouchers should still be useable at Amazon, but if you pop into our live chat we can have a look at this with you. We are open 8am - 10pm weekdays, and 9am-6pm weekends. Alternatively you can email us at [email protected] instead. Response date: 13th March 2024

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

Saves me a lot of money

I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a group gift Reviewed on: 21st October 2024

I love this app.

I love this app. It has helped me to budget and get a grip of my finances. I highly recommend it. Reviewed on: 9th October 2024

Used for years, Great for the kids, the charge to tr...

Used for years, Great for the kids, the charge to transfer money in & out is a bit annoying though! Reviewed on: 23rd August 2024

HyperJar vouchers is a very neat concept.

HyperJar vouchers is a very neat concept. I especially like that now I can pay for my vouchers through apple pay - not many voucher providers offer this mode of payment. As a preload card I think it’s probably fairly standard. Their customer service wait times are short enough, and moreover the staff at least seem to have a positive energy and enthusiasm for the products, as well as knowledge. Reviewed on: 26th May 2024

Perfect account for spending money abroad!

Able to spend money abroad without incurring extra fees, as well as get a real time currency conversion at the time of spending. Can move money to different jars in order to save for different things or to budget. Reviewed on: 24th April 2024

Hyper Jar is the best account for kids!

Hyper Jar is the best account for kids! Its free, straightforward and teaches children to manage money. Parents get overview of the spending and everyone is happy! Reviewed on: 16th April 2024

My kids love HyperJar.

My kids love HyperJar. They love having a card of their own & it’s easy to keep track of their spending. Easy to top up & easy to manage your money. Reviewed on: 15th April 2024

A fantastic proposition that helps me keep on top of...

A fantastic proposition that helps me keep on top of my monthly budget and also benefit from the great offers they are able to secure for users. By having access to the offers I can make my money go further and every opportunity to do that is massive at the moment! Reviewed on: 12th April 2024

Love HyperJar have recommended to so many people

Love HyperJar have recommended to so many people Reviewed on: 11th April 2024

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