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HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2551 reviews)

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4.87

Based on 2,551 reviews, last reviewed 18th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Saves me a lot of money I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a gro... Read more Reviewed on: 21st October 2024

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

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About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2551)

Review of the HyperJar, Adult Account:

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

I use it as a pocket money account for my kids and a...

I use it as a pocket money account for my kids and also transfer money for myself to use for bus fare. It works really well. No monthly charges like other pocket money accounts and it's easy to transfer funds in and out. Reviewed on: 28th March 2024

Great way to split money into jars, so I know what I...

Great way to split money into jars, so I know what I'm spending and I can be organised. Reviewed on: 28th March 2024

Has been solid never had any issues.

Has been solid never had any issues. Does exactly what it says on the tin and provides me a safe place to put money for my daughter she can access with her own card when she needs it. Great for teaching lessons when it comes to money. Reviewed on: 28th March 2024

This is amazing!!

This is amazing, and really helps me to save my money in a secure setting!! Reviewed on: 28th March 2024

Fabulous and easy banking.easy banking

Fabulous and easy banking. Good to teach the kids how to use money Reviewed on: 28th March 2024

Dyscalculia game changer

Hyperjar has been an excellent banking app for my young adult daughter who has dyscalculia and working memory issues. She has learnt to divide her money into visually appealing 'jars' which has improved her money management skills so much. Hyperjar has been a game changer for us! Reviewed on: 28th March 2024

Reply from HyperJar Clare, thank you so much for this review it's wonderful to hear! Would you very kindly get in touch with us at [email protected] as we'd love to understand more about your and your daughter's experience. Thank you again! Response date: 22nd May 2024

Great for saving

I have been using hyperjar to save some money and control my spending on food shopping and it is brilliant Reviewed on: 28th March 2024

So handy for family holidays.

So handy for family holidays. I feel confident using the Hyperjar card abroad knowing it is secure and I'll get the best current rate of exchange. Reviewed on: 28th March 2024

Bit of a confusing app, but other than that, all good.

Bit of a confusing app, but other than that, all good. Reviewed on: 28th March 2024

Very good app

Very good app saving for my money. Reviewed on: 28th March 2024

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