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HyperJar: Adult Account reviews

Name: Adult Account
Rating: 4.89 (2551 reviews)

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4.87

Based on 2,551 reviews, last reviewed 18th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Saves me a lot of money I regularly saved at least 4-10 % on everything from my coffee, to my food to my travel thanks to the vouchers. Also love using a shared jar for a gro... Read more Reviewed on: 21st October 2024

Latest lowest rating:

1

DO NOT TRUST YOUR MONEY WITH HyperJar. DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where th... Read more Reviewed on: 18th November 2024

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About this product

HyperJar Adult is a free app and prepaid debit card that helps adults and families manage their money.

Using the HyperJar app, you can divide money into digital jars for different expenses, like bills, eating out and saving. You can also split bills through shared jars.

HyperJar app reviews help you find out what it’s really like to be a customer. If you’ve used HyperJar before, you can also leave a review and share your experience.

HyperJar Adult Account reviews (2551)

Review of the HyperJar, Adult Account:

DO NOT TRUST YOUR MONEY WITH HyperJar.

DO NOT TRUST YOUR MONEY WITH HYPERJAR HyperJar offers an attractive product, but unfortunately, customer service—the most critical aspect—is where they fall short. Recently, my account was frozen after receiving funds from a known sender. I was asked to provide documents to verify the transaction and complied, sending everything they requested. The compliance email from HyperJar specifically stated: “Proof of the source of funds (such as a payslip, a bank receipt, or statement) for the following” As this was a self-employment payment, I couldn’t provide a payslip. However, the sender kindly supplied a bank receipt with full details, including the Faster Payment reference. When I submitted this to HyperJar, their response was: “Unfortunately, a payment receipt would not usually be sufficient to verify the source of funds.” This contradictory response highlights the inconsistency and ineffectiveness of their support team. The email also mentioned: “As soon as we receive and verify the requested documents, we can complete our review.” This was misleading. The so-called “compliance team” operates behind a smokescreen; they don’t provide a direct contact number, personal emails, or even respond with a representative’s name. There’s no timeline or ETA, leaving customers in the dark. HyperJar’s customer service is a web of empty promises. Their responses on Trustpilot are purely for show—to boost their rating and attract new customers, not to resolve issues. Don’t be deceived by the positive reviews; they don’t prioritize real customer concerns. Even trying to file a formal complaint is another layer of frustration. Their complaint procedure, stated on the website, includes: “How to make a complaint? •. Using the chat featureApp • Emailing us at: • Sending mail to us at HyperJar, However, if you try to initiate a complaint via live chat, you’ll either be disconnected or told to send an email—which often goes unanswered. DO NOT TRUST YOUR MONEY WITH HYPERJAR. Their “customer service” is just a facade, and they do not care about resolving your concerns. Reviewed on: 18th November 2024

the best option for kids cards

Happy to have found a fee free provider for kids cards. Reviewed on: 29th March 2024

Great for the kids to have independence

Great for the kids to have independence Reviewed on: 29th March 2024

A great account and great customer service

I find using my hyperjar account very easy to use Reviewed on: 29th March 2024

I originally got this for my children when they go t...

I originally got this for my children when they go to cashless places but it’s so easy to use I love it. The fact that it’s all been free for us so far is amazing! I’ve even recommended to lots of people who now love it too! Reviewed on: 29th March 2024

Love Hyperjar!

Love Hyperjar! Especially when travelling and for shared expenses. Reviewed on: 29th March 2024

Can keep track on my sons spending

Can keep track on my sons spending Reviewed on: 28th March 2024

Great for a family

It works perfect for our family of three where we know how much our son spends and when we need to top him up Reviewed on: 28th March 2024

Great to manage my children’s pocket money.

Great to manage my children’s pocket money. Reviewed on: 28th March 2024

So easy to transfer money to my kids.

So easy to transfer money to my kids. Discounts are a bonus. I love that I'm not charged for transactions in the EU. Reviewed on: 28th March 2024

Perfect for Families

Perfect to get kids involved in healthy financial habits early on! HyperJar child accounts linked to your main account, allowing me to give them their own virtual piggy banks and monitor their spending. Reviewed on: 28th March 2024

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