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James Hay Partnership: Financial Advisers reviews

Name: Financial Advisers
Rating: 1.58 (19 reviews)

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1.59

Based on 19 reviews, last reviewed 24th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

3 star

2 star

84%

Latest highest rating:

5

Easy access to up to date information Easy access to up to date information Reviewed on: 24th May 2024

Latest lowest rating:

1

Maybe 20 mistakes of negligence, . I didn't think that its possible that such terrible company exists in developed country. Total nightmare. Imagine there is cash sitting with Investmen... Read more Reviewed on: 28th February 2024

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Read or write James Hay Partnership financial adviser reviews on Smart Money People, where consumers like you come to leave your reviews and help others people looking to find great financial advisers. If you've experienced the service the James Hay Partnership offers, then please consider posting a review today.

James Hay Partnership Financial Advisers reviews (19)

Review of the James Hay Partnership, Financial Advisers:

Utterly appalling - avoid like Covid 19

Had a pension with one of the firms they took over. Since then charges have gone up and the customer service has become diabolical. When I call I am on hold for over an hour before I get through, if I get through at all. Secure messages routinely ignored. Their Covid 19 emergency number for those facing difficulties has now been shut down. As soon as I can I shall transfer away from them. An utter shambles. Reviewed on: 22nd October 2020

Easy access to up to date information

Easy access to up to date information Reviewed on: 24th May 2024

Maybe 20 mistakes of negligence, .

I didn't think that its possible that such terrible company exists in developed country. Total nightmare. Imagine there is cash sitting with Investments manager....I asked JHP my pension admin to transfer my cash to the New admin. 5 months after my request its not done. I sent maybe 50 emails, after three months they decided to send me to special training, because of....me being a high risk (just made it up)...one month lost, than they supposedly send a transfer request (VIA regular mail) .....and never checked on this....never called anybody....despite 5 emails from me. Thus far I lost 20000 USD riskless because of that. I stilll dont believe that its possible for the company like this to exist in this world. If you had similar problems with JHP please contact me at [email protected]. I want to raise case with the regulator FCA. If there will be more of us we might be able to enforce some od our rights. Reviewed on: 28th February 2024

NEVER trust these people with anyone's money

JH - and their cohorts, CBRE - have destroyed our pension and allowed someone to stay in our two industrial units RENT FREE for 7 years. Also RATE FREE on one of the units. Apparently everything is my fault. Zero help, guidance. Their "Formal Complaint" procedure is a joke. My IFA couldn't get them to sort anything and nor could my lawyer. The IFA said "Go loud" so this is the start of it. Reviewed on: 10th August 2023

Worst company I have ever dealt with

Truly appalling company, non existent customer service, mistake after mistake, non communicative. Lets all keep complaining to financial ombudsman and hopefully they will be struck off Reviewed on: 25th February 2023

IPS Pension Builder SIPP Deceased Widow Claim

James Hay have taken 9 months to disinvest and told me a few days before how much i would receive in writing for the pension. They then steal £3000.00 from the total.. This is going further!!! Reviewed on: 29th March 2022

Don't trust James Hay with your SIPP!

I would strongly recommend anyone choosing a SIPP provider looks through the reviews here, because I can see many others have had all the same sorts of problems we have had with James Hay – a lazy and incompetent company that seem to take full advantage of the difficulties any customers will have in moving to another provider. Even the Chief Executive, Richard Rowney cannot be bothered to get his staff to respond to complaints. We chose a SIPP to purchase commercial property for our pension income with a different company that were good, then unfortunately for us, James Hay purchased this company. We kept a large sum of money in cash to purchase an industrial unit, but James Hay made us jump through so many hoops before they would even instruct a solicitor (including insisting on surveys and a valuation) that the vendor lost confidence and sold to someone else. Even when James Hay finally had instructed the solicitor - the instruction was to pay three times the sum agreed to purchase the building! The result is we lost £6,000 in costs and James Hay did not bother to even reply to our complaint in the statutory 8 weeks. Reviewed on: 9th February 2022

Absolutely pathetic in every way.

Been with this lot for over 20’ years with a sipp and is the worst decision I ever made. The staff are horrible to deal with they operate unprofessionally and fee you to death. Reviewed on: 5th August 2021

Platform only

I use James Hay's platform for my SIPP and a separate financial advisor. The platform itself is ok but seems somewhat outdated and there is no app to use on either a desktop or mobile/tablet. Reviewed on: 9th April 2021

Incredible

So glad they helped me achieve my goals with them this year Reviewed on: 22nd February 2021

Dreadful

Portal full of problems and they don't ever seem to pick up the phone. I think I've heard the automated voice tell me that somebody will be with me shortly over 3000 times and nobody seems to ever answer. Shambolic. Reviewed on: 9th October 2020

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