JH - and their cohorts, CBRE - have destroyed our pension and allowed someone to stay in our two industrial units RENT FREE for 7... JH - and their cohorts, CBRE - have destroyed our pension and allowed someone to stay in our two industrial units RENT FREE for 7 years. Also RATE FREE on one of the units. Apparently everything is my fault. Zero help, guidance. Their "Formal Complaint" procedure is a joke. My IFA couldn't get them to sort anything and nor could my lawyer. The IFA said "Go loud" so this is the start of it. Read more Read less

Truly appalling company, non existent customer service, mistake after mistake, non communicative. Lets all keep complaining to financial ombudsman and hopefully they will be struck off

James Hay have taken 9 months to disinvest and told me a few days before how much i would receive in writing for the pension.... James Hay have taken 9 months to disinvest and told me a few days before how much i would receive in writing for the pension. They then steal £3000.00 from the total.. This is going further!!! Read more Read less

I would strongly recommend anyone choosing a SIPP provider looks through the reviews here, because I can see many others have had all the same... I would strongly recommend anyone choosing a SIPP provider looks through the reviews here, because I can see many others have had all the same sorts of problems we have had with James Hay – a lazy and incompetent company that seem to take full advantage of the difficulties any customers will have in moving to another provider. Even the Chief Executive, Richard Rowney cannot be bothered to get his staff to respond to complaints. We chose a SIPP to purchase commercial property for our pension income with a different company that were good, then unfortunately for us, James Hay purchased this company. We kept a large sum of money in cash to purchase an industrial unit, but James Hay made us jump through so many hoops before they would even instruct a solicitor (including insisting on surveys and a valuation) that the vendor lost confidence and sold to someone else. Even when James Hay finally had instructed the solicitor - the instruction was to pay three times the sum agreed to purchase the building! The result is we lost £6,000 in costs and James Hay did not bother to even reply to our complaint in the statutory 8 weeks. Read more Read less

Been with this lot for over 20’ years with a sipp and is the worst decision I ever made. The staff are horrible to deal... Been with this lot for over 20’ years with a sipp and is the worst decision I ever made. The staff are horrible to deal with they operate unprofessionally and fee you to death. Read more Read less

I use James Hay's platform for my SIPP and a separate financial advisor. The platform itself is ok but seems somewhat outdated and there is... I use James Hay's platform for my SIPP and a separate financial advisor. The platform itself is ok but seems somewhat outdated and there is no app to use on either a desktop or mobile/tablet. Read more Read less

So glad they helped me achieve my goals with them this year

Had a pension with one of the firms they took over. Since then charges have gone up and the customer service has become diabolical. When... Had a pension with one of the firms they took over. Since then charges have gone up and the customer service has become diabolical. When I call I am on hold for over an hour before I get through, if I get through at all. Secure messages routinely ignored. Their Covid 19 emergency number for those facing difficulties has now been shut down. As soon as I can I shall transfer away from them. An utter shambles. Read more Read less

Portal full of problems and they don't ever seem to pick up the phone. I think I've heard the automated voice tell me that somebody... Portal full of problems and they don't ever seem to pick up the phone. I think I've heard the automated voice tell me that somebody will be with me shortly over 3000 times and nobody seems to ever answer. Shambolic. Read more Read less