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James Hay Partnership: Financial Advisers reviews

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1.44
Based on 16 reviews, last reviewed 25th Feb 2023
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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2 star
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88%

Latest highest rating:

4

Platform only I use James Hay's platform for my SIPP and a separate financial advisor. The platform itself is ok but seems somewhat outdated and there is no app to ... Read more Reviewed on: 9th April 2021
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Hugo

Latest lowest rating:

1

Worst company I have ever dealt with Truly appalling company, non existent customer service, mistake after mistake, non communicative. Lets all keep complaining to financial ombudsman and... Read more Reviewed on: 25th February 2023
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Rob Senna
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About the Financial Advisers

Read or write James Hay Partnership financial adviser reviews on Smart Money People, where consumers like you come to leave your reviews and help others people looking to find great financial advisers. If you've experienced the service the James Hay Partnership offers, then please consider posting a review today.

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James Hay Partnership Financial Advisers reviews (16)

Most recent Overall rating

Worst company I have ever dealt with

1
Truly appalling company, non existent customer service, mistake after mistake, non communicative. Lets all keep complaining to financial ombudsman and hopefully they will be struck off Reviewed on: 25th February 2023
Rob Senna's avatar
Rob Senna

IPS Pension Builder SIPP Deceased Widow Claim

1
James Hay have taken 9 months to disinvest and told me a few days before how much i would receive in writing for the pension. They then steal £3000.00 from the total.. This is going further!!! Reviewed on: 29th March 2022
Linda Newlyn's avatar
Linda Newlyn

Don't trust James Hay with your SIPP!

1
I would strongly recommend anyone choosing a SIPP provider looks through the reviews here, because I can see many others have had all the same sorts of problems we have had with James Hay – a lazy and incompetent company that seem to take full advantage of the difficulties any customers will have in moving to another provider. Even the Chief Executive, Richard Rowney cannot be bothered to get his staff to respond to complaints. We chose a SIPP to purchase commercial property for our pension income with a different company that were good, then unfortunately for us, James Hay purchased this company. We kept a large sum of money in cash to purchase an industrial unit, but James Hay made us jump through so many hoops before they would even instruct a solicitor (including insisting on surveys and a valuation) that the vendor lost confidence and sold to someone else. Even when James Hay finally had instructed the solicitor - the instruction was to pay three times the sum agreed to purchase the building! The result is we lost £6,000 in costs and James Hay did not bother to even reply to our complaint in the statutory 8 weeks. Reviewed on: 9th February 2022
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Mark Searles

Absolutely pathetic in every way.

1
Been with this lot for over 20’ years with a sipp and is the worst decision I ever made. The staff are horrible to deal with they operate unprofessionally and fee you to death. Reviewed on: 5th August 2021
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Stephen Broadley

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