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Kroo: Current Account reviews

Name: Current Account
Rating: 4.89 (4054 reviews)

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4.89

Based on 4,054 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Great interest rate Great interest rate. Easy-access and unlimited withdrawals. Simple app and responsive customer service. Reviewed on: 31st August 2024

Latest lowest rating:

1

Holding People’s Money Hostage After my account was closed on 12th November which I believe was a form of revenge after I said on here that I will be going to the press about my exp... Read more Reviewed on: 23rd November 2024

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

Kroo Current Account reviews (4054)

Review of the Kroo, Current Account:

Scam bank

My phone was stolen and there was a fraud attempt on my account on 02/06/2024. Kroo restricted my account. I also phone and told them to block the account the same day. Good, great, happy with that! Once I got a new phone and sim I asked for this restriction to be lifted 05/06/2024. They said I had to wait until the fraud investigation is finished can take up to 8 weeks. So £32k locked up for 8 weeks. Every other bank confirms your identity and unrestricts when requested, but whatever, fine. No replies to any communication since then, you asked for an update you get a copy & paste reply saying relevant team looking into it. No information because you cannot talk to someone who knows what is going on. 8 weeks go by and nothing. No updates, no responses and only generic replies when requesting for an update. I put in a formal complaint (my fault should have done this when they didn't provide updates when requested). They come back and say they have another 8 weeks to handle the complaint. I ask for an update and get a generic reply, saying they have until 13 September to respond. Cannot get any information from the company. My complaint reference is 686375. My account is still restricted. Please can someone look into this and let me know what I need to do to get the account unrestricted or if it's going to take until 13 September a valid reason as to why? Not just a response saying someone the relevant team is looking into it. £32k locked up since 02/06/2024. Over 2 months later and nothing has been done. No updates, only generic replies. Please can something be done Reviewed on: 20th August 2024

Brilliant Bank

Excellent ACC, and good interest rate.And app is really easy to use and send and receive payment rapidly Reviewed on: 14th April 2024

I have been with Kroo for a while now and it is very...

I have been with Kroo for a while now and it is very good service and never had any issues with them Reviewed on: 14th April 2024

Best Customer service, Plus Excellent interest

Best Customer service, Plus Excellent interest Reviewed on: 14th April 2024

Very good so far, simple easy transaction.

Very good so far, simple easy transaction. Reviewed on: 13th April 2024

Great banking philosophy

Information is very clear. I have no issues to date. Respect the company philosophy so much so that I made a small investment in the company. Reviewed on: 13th April 2024

Excellent service and very helpful support team

Excellent service and very helpful support team Reviewed on: 13th April 2024

Easy to use the app, good interest rate

Easy to use the app, good interest rate Reviewed on: 13th April 2024

Very easy to set up.

Very easy to set up. App is clear and easy to use Reviewed on: 13th April 2024

Very friendly user interface on the app and great va...

Very friendly user interface on the app and great value on free personal account Reviewed on: 13th April 2024

Easy to set up, a cracking interest rate on positive...

Easy to set up, a cracking interest rate on positive balances currently 4.35%, and even an easy to use app. What’s to dislike? Highly recommended for anyone with money in the bank. Reviewed on: 13th April 2024

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