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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.56 (323 reviews)

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4.62

Based on 323 reviews, last reviewed 10th May 2025

44% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Very good service everyone is so happy to help Very good service everyone is so happy to help Reviewed on: 10th May 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Finding the right mortgage product can be a daunting process. We want to make this simpler for you. Our Mansfield Building Society mortgage reviews can give you valuable insight into life as a customer.

Mansfield Building Society is an independent mutual, offering a range of mortgage products. Before taking out a mortgage, always be confident with the terms, conditions and interest rates of the product. If you’re unsure, contact the lender or an independent advisor to discuss the options available to you.

Are you considering Mansfield Building Society as your mortgage lender? Learn more about the lender by reading the reviews on Smart Money People. Find out how satisfied borrowers have been with their mortgage products. Learn more about the Society’s level of customer service. Find out the pros and cons of Mansfield Building Society mortgages from the genuine experiences of others.

Have you got a Mansfield Building Society mortgage? Share your experience with others by writing a review. Together, we can help people like you make better financial decisions. Tell us about the application process: did the Society support you throughout it? Have you been satisfied so far with your mortgage product? Does the Society keep you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write a Mansfield Building Society mortgage review today.

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Mansfield Building Society Mortgages reviews (10)

No App, cant get through!

No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield based on their range of products, but they withdrew a number of products so I have taken my money elsewhere. Reviewed on: 28th December 2024

Reply from Mansfield Building Society Thank you for your feedback, we're really sorry that we have not met your expectations with regards the ability to make contact with the Society and the withdrawal of products from our portfolio. Please contact us on 01623 676340 or email [email protected] and we would be happy to look into this for you. Response date: 2nd January 2025

Disappointed

A really poor customer service from start to finish. I had a specialist product and would have cancelled the transaction on numerous occasions had I not needed this particular product. Reviewed on: 20th April 2022

Shockingly poor communication

Have you tried calling your office? We spent literally days calling to get updates. Phone would go unanswered or just cut off. Reviewed on: 21st June 2021

An absolute shambles

We've just completed on the purchase of a property with the Mansfield and it was the worst experience I've had with a lender by a long way. The the process was extremely difficult and you seemed to be putting up obstacles all the way through, with the chain almost breaking down a number of times due to the lack of urgency and inefficiencies at the Mansfield. There were many examples, but these included, losing our application form, asking for bank statements which you already had, not returning calls or being able to transfer calls to the relevant person who could deal with a query, asking for information which was not relevant to the application (such as EPC's on other buy to let properties), rejecting an employment reference because I was copied in on the email from the HR dept, increasing the deposit required, losing our direct debit form so the first payment wasn't taken and generally being pedantic and petty. If you want to lend, I think you need to step back, review your processes and improve the customer experience significantly. Otherwise, you should just say they don't want to lend at the start of the process and save your customers a great deal of stress. Reviewed on: 6th June 2021

Extremely poor service and communication

7 months down the line and we have still not been able to draw down the money that was promised to us in the first week. Reviewed on: 21st April 2021

Reply from Mansfield Building Society We’re sorry to hear that your experience has not been to the standard that we would expect. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 22nd April 2021

Not as honest a they make out

I had a tracker mortgage. When taking this out i was told that although it wasnt locked to bank of england rate it changed with the bank of england rate. This did not occur. During the lock down i had severe financial difficulties. The bank of england rate came down; mansfields did not. Also when my contract came to an end the default rate was excessivrly high... £130+ more a month. This is wrong. Reviewed on: 12th January 2021

Reply from Mansfield Building Society We’re sorry that our service did not meet your expectations this time. Can you call us on 01623 676340 so that we can investigate this further for you? Response date: 14th January 2021

poor customer service

I always thought MBS customer service was good but not now.Emails and phone calls not answered and promised deadlines not met Reviewed on: 13th November 2020

Reply from Mansfield Building Society Thank you for your feedback, we're really sorry that we did not meet your expectations on this occasion. Please contact us on 01623 676340 or email [email protected] and we will look into your circumstances for you. Response date: 16th November 2020

Disorganised

One thing was asked for then another when everything could have been done at the same time. Very long winded asked more questions than any other company. Which had nothing to do with anything. Reviewed on: 24th April 2020

Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll investigate this for you. Response date: 27th April 2020

Wouldn't recommend

Unfortunately my experience so far has been characterised by stress, additional unnecessary expense, and poor communication from some staff (although some call handlers have been excellent, and very helpful). Reviewed on: 14th April 2020

Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll gladly investigate this for you. Response date: 15th April 2020

Mansfield behaviour amounts to theft.

Do not touch Mansfield Building Society unless you want to lose money. They charged £200 for a decision to be made on if they would lend. They called on the Wednesday afternoon stating they were taking the £200 and on the Thursday we received a refusal letter therefore they knew the outcome before taking the money and now will not pay it back. Reviewed on: 12th May 2017

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