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Marmalade: Specialist Car Insurance reviews

Name: Specialist Car Insurance
Rating: 4.83 (1490 reviews)

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4.81

Based on 1,490 reviews, last reviewed 27th Jul 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

For Learner Drivers Aid contact Marmalade Our son learnt by being insured through Marmalade, then our daughter, throughout Covid, and early next year it will be our youngest. Thanks Maalade. Reviewed on: 10th October 2021

Latest lowest rating:

1

Parents we warned - do NOT risk Marmalade products Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with... Read more Reviewed on: 27th July 2024

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About this product

Marmalade offer a range of specialist car insurance products, be it for learner drivers or even young drivers. If you've used this innovative insurance company, why not leave your review today? You'll be helping other drivers to find out more about what life is like at Marmalade!

Marmalade Specialist Car Insurance reviews (1490)

Review of the Marmalade, Specialist Car Insurance:

Parents we warned - do NOT risk Marmalade products

Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with Marmalade Insurance, please read this and think carefully about going elsewhere. Our child (now 22) was added twice by my wife and I as a Named Driver to my wife's car insurance, in 2020 and 2021 respectively. The product was fine, no issue (we thought) Yesterday, at least 3 and probably 4 years later, we received a letter from a CRS (a Credit Re-assignment agency), addressed to our son at our home address, saying that they had taken over a debt of (wait for it!) £29.26 from Marmalade Insurance, and that I should have no more dealings with Marmalade (who I haven't heard from since the end of the second policy in 2021) as they were now the owners of my son's debt! I called Marmalade and they said they were not able to give me any information about what this sum related to. When I said truthfully that my son had never received any kind of payment request, they gave me an email address. This was my son's email address from his secondary school, that he left in the summer of 2021 and has not been able to access since, like all school leavers It is actually even worse. We checked our records and this confirmed that it was myself in 2020 and my wife in 2021 who had paid for the policies, and therefore my son had been wrongly (and we think illegally) identified by Marmalade as responsible for this paltry sum. i) My son never had any kind of financial contract with Marmalade ii) between 2020 and 2024 he never received a single explanation or payment request from Marmalade of any outstanding sum. If they sent any at all (we have no evidence they did), it was sent to a dead email address that was given in 2020 at the time of his first being added as named learner driver via a Marmalade product, but he then left school as year later iii) Marmalade then seem 4 years later to have basically "sold" the debt of £29 to this Credit Reassignment Services company (online searches show that the business model for firms like CRS is that they normally buy bulk minor debts for around 60-70% of face value). iv) Marmalade customer service refused to give him any detail over the phone, saying that the account was now "owned" by CRS The reason parents should NOT trust a company that acts in this way is not because of £30, which is obviously neither here nor there But Marmalade and their lamentable administration systems and multiple failures are playing with your children's credit histories and future credit searches I am obviously going to establish and reverse any adverse credit report on my son's name made by Marmalade, but parents should be WARNED. Don't be fooled by the slick brand and lovely website. And certainly don't be fooled by the values statement on the Marmalade website - which talks about how they "support young people" and "We work with empathy, and in collaboration with our young community" Empathy and collaboration?! Marmalade just threatened to wreck our son's impeccable credit history and future prospects by flogging a debt incorrectly assigned to him for around £20 to this CRS agency. My wife and I have been customers of Marmalade over three products (two for this son, and 1 for a daughter). Our premiums paid probably close to above £1000 over that time. And the thanks we get is Marmalade playing fast and loose with our son's credit prospects for the sake of £20 Lived experience is how you judge the real values of a company Parents, don't make the mistake we did. Go elsewhere Reviewed on: 27th July 2024

Cheap for young drivers

While the cost is low for young drivers, it is annoying that you need your phone to connect to the tag in the car. I was assured that even if I forgot my phone, or my battery ran out, that I would still be covered by the insurance, but on the occasions where this happened, it made me uneasy to drive. Reviewed on: 17th September 2021

Fantastic service and price

We have used your insurance for both our sons first car and for them to learn to drive before there test and the service is so good Reviewed on: 17th September 2021

Great prices even better customer service

The flexibility Marmalade have to offer is amazing. Although I can’t remember the name of the lady I dealt with she was so helpful. Reviewed on: 17th September 2021

Really easy to use and simple to set up

Really like that you get an app that means its whoever is driving is monitored rather than all drivers are treated same - previous black box insurance did not distinguish between drivers so this is really good Reviewed on: 17th September 2021

Great value for new drivers

Great value when trying to ensure my stepson. Superb customer service too 10/10 Reviewed on: 17th September 2021

Brilliant, Safer and a fair deal

What a brilliant idea to use a tracker to deter drivers from speeding and rewarding them with lower insurance costs. Make sense for the country and fair on the pocket. Well done Marmalde. Reviewed on: 17th September 2021

Best reassurance for new drivers

After I had passed my test, I was so nervous about being on the road alone. The marmalade young driver app reassured me that I was driving safely and correctly which helped my confidence on the road . Reviewed on: 17th September 2021

Brilliant for new drivers

Had loads of quotes from other insurance companies and this one topped them all by miles Reviewed on: 17th September 2021

Learner driving insurance

Great insurance policy, meaning I could get insured on my parent’s car. The price was great and it means I can practice alongside my lessons for the next three months without effecting their no claims bonus. Reviewed on: 17th September 2021

Amazing Insurance Company

Great company offering good customer experience and great deals Reviewed on: 17th September 2021

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