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Moneybarn: Car Finance reviews

Name: Car Finance
Rating: 4.83 (3217 reviews)

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4.84

Based on 3,217 reviews, last reviewed 10th Mar 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

This is my second car with moneybarn i do appreciate... This is my second car with moneybarn i do appreciate for the service Reviewed on: 10th March 2025

Latest lowest rating:

1

Please stay away from Moneybarn! Please stay away from Moneybarn! If you have issues with your veichle they are so unprofessional. They will not listen or communicate, finally won my ... Read more Reviewed on: 5th December 2024

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About this product

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Moneybarn Car Finance reviews (3217)

Review of the Moneybarn, Car Finance:

Still paying for a bike is haven't seen in 8 months

With Moneybarn – I just got recognised as one of their top fans! Which is weird as this is my review. I've had an account 12 months now and in that time I've seen my vehicle for 4 and a half months. It initially went back to the dealer in the first 4 days due to a broken shift. They replaced. Same issue again (plus others)4.5 months later and they went to complaints after dealer wouldn't admit liability.. found in my favour, after 5 months at the dealer. And stated once id paid to make some basic replacements to get it roadworthy the dealer would be fixing the rest. Moneybarn informed me the case was closed and wouldn't be reopened now and anything else would need to go to the financial ombudsman. We'll apparently it was closed for.me but the dealer could reopen it and did so adding further information supposedly and then moneybarn stated it was all my fault so no repairs would be made. By the stage 6 months have passed Moneybarn gave me the option of my picking up the vehicle or them doing it and adding the cost to my finance. I told them to pick it up. Recieve a cryptic email stating the bike would be taken into stock. Spent an entire week emailing and calling to eventually find out this meant they were going to take it into storage and have it inspected again and then decide what to do... one of the options being they store it until the final payment when the vehicle becomes mine??? No-one can give a straight answer. Complaints won't answer emails and apparently won't take calls. Leaves a very very sour taste as I've now paid over £3800 on a vehicle I've seen and had control of for 4.5 months and the other 7.5 months has been back at the dealer And yet still no answer as to if or when I will see this bike again After leaving a review elsewhere a month ago was told compaints team were going to look into it. 4 weeks later and nothing. Called 8 days ago to find out where my bike is as at this stage it may as well be stolen as noone seems to know whete it is. I was told I'd have a call back next day Nothing. Called again last week to be told tge bike had been inspected, then put up for sale, then put on hold. The customer service rep had no idea what's going on Absolutely disgusted with the lack of customer care or empathy with this company They reply to reviews publicly saying they would get in touch and nothing Reviewed on: 4th November 2024

So helpful

It was so easy and they where so helpful literally just a phone call away and also where so happy to help me Reviewed on: 3rd July 2024

Very quick and easy to to get my new car

Very quick and easy to to get my new car Reviewed on: 28th June 2024

Smooth and quick service from start to finish

Smooth and quick service from start to finish Reviewed on: 23rd June 2024

One Accord moneybarn

Feeling really comfy with my finance no Hustle Reviewed on: 22nd June 2024

Staff were very helpful and understood what I needed

Staff were very helpful and understood what I needed Reviewed on: 21st June 2024

Very satisfied customer

Wonderful staff patient take time to search up information for you overall I've never speak to a customer service server an had a bed experience Reviewed on: 21st June 2024

Quick, clear and easy to understand

Quick, clear and easy to understand Reviewed on: 21st June 2024

OUTSTANDING SERVICE AND VERY UNICQUE

This is second car I bought via Moneybarn with good service Reviewed on: 21st June 2024

Good, finally I got very good car.

Good, finally I got very good car. Reviewed on: 20th June 2024

Their services were good and reliable.

Their services were good and reliable. Reviewed on: 20th June 2024

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