All in my opinion....

All in my opinion.... Total lack of customer support in rejecting a faulty car. Avoid complying with statutory legislation. Avoid taking calls if they can - queues are ridiculous - often 1 hour plus. They appoint a Customer Communication Advisor to a case Read more

All in my opinion.... Total lack of customer support in rejecting a faulty car. Avoid complying with statutory legislation. Avoid taking calls if they can - queues are ridiculous - often 1 hour plus. They appoint a Customer Communication Advisor to a case but won't allow you to speak to that person directly. The representatives that I have got through to are all junior in standing, unable to answer pretty much anything of any relevance, and seem to have been trained more in being obstructive, and even rude, more than anything else. Many have strong, almost incomprehensible accents too. I'd pay three times as much to avoid this company in the future and wish I'd checked their online reviews before agreeing to deal with them.

Reviewed on 7th October 2022

M F

NOT EVEN ANSWERED MY COMPLAINT

I have put a complaint in twice regarding the level of service and incorrect information that i was provided with. the last person i spoke to was so rude and kept talking over me. i dont expect to hear anything else from them

Reviewed on 2nd August 2021

Kayleigh