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Northridge Finance: Car Finance reviews

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2.90
Based on 6 reviews, last reviewed 30th Jun 2025
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Latest highest rating:

5

I’ve faced many battles when dealing with a car I bo... I’ve faced many battles when dealing with a car I bought from a dealership, which were not willing to help leaving me stressed with a problem I had no... Read more Reviewed on: 26th May 2025
TW's avatar
TW

Latest lowest rating:

1

zero regards to your consumers rights beware Don’t be misled by the low interest rates – they’re just bait. Once you’ve signed the agreement, they show zero interest in helping when issues arise.... Read more Reviewed on: 30th June 2025
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Michael Maxwell
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Northridge Finance Car Finance reviews (6)

zero regards to your consumers rights beware

1
Don’t be misled by the low interest rates – they’re just bait. Once you’ve signed the agreement, they show zero interest in helping when issues arise. Their customer service offers no meaningful support. I recently financed a car through them, which was bought under a distance sale, only to find that the dealer had failed to disclose several issues — including a large chip in the windscreen, directly in the driver’s line of vision. It was later diagnosed as a repair that should not have been done due to the location and size. These faults were identified the day after delivery. The chip quickly turned into a crack shortly after. After numerous back-and-forth conversations with the dealer, I was told to either claim the repair through my own insurance or meet unrealistic deadlines to reject the car and return it the following day — all while being over 500 miles away. I explored multiple options with the dealer to resolve the issue, but every single one involved me having to pay out of pocket for faults that were clearly present at the time of sale. By the time this dragged on, the 14-day cooling-off period had passed. I even considered trading the car back to the dealer for a different vehicle, but this would have resulted in a £1,600 loss in the car’s value, plus around £800 in costs to return it. All of the proposed solutions benefited only the dealer. I then approached Northridge to exercise my legal right to reject the vehicle within the first 30 days under the Consumer Rights Act. Despite this, the dealer objected — and Northridge offered no real support or intervention. The case handler never even spoke to me directly but still decided to side with the dealer. By doing so, they’ve effectively shown that they believe it’s acceptable for a dealer to sell a car with clear faults and no regard for Consumer Protection Laws — which is completely unfair and unacceptable trading practice. Now, I’m left facing the cost of replacing the windscreen myself — quoted at a minimum of £1,300 — while Northridge deems this situation acceptable and continues to support the dealer's conduct. Extremely disappointing from both the dealer and the finance company. I wouldn’t recommend Northridge to anyone — they may offer low rates, but their service, accountability, and regard for consumer rights are absolutely nonexistent when things go wrong. I will be escalating this further with the Motoring Ombudsman. please do your research before proceeding with this finance company read all negatives reviews which point to the same issues Reviewed on: 30th June 2025
Michael Maxwell's avatar
Michael Maxwell

I’ve faced many battles when dealing with a car I bo...

5
I’ve faced many battles when dealing with a car I bought from a dealership, which were not willing to help leaving me stressed with a problem I had no idea where to turn to resolve this, I contacted my finance (Northridge) they were brilliant from start to finish lifted the weight off my shoulders and dealt with the issue! Can’t thank them enough Reviewed on: 26th May 2025
TW's avatar
TW

I bought my first car on finance using Northridge an...

5
I bought my first car on finance using Northridge and was very easy to set up and get started. Reviewed on: 14th May 2024
Elle 's avatar
Elle

Nice one

5
Best car finance and straightforward welldone and keep it up Reviewed on: 13th January 2023
Abdulazeez G T's avatar
Abdulazeez G T

All in my opinion....

1
All in my opinion.... Total lack of customer support in rejecting a faulty car. Avoid complying with statutory legislation. Avoid taking calls if they can - queues are ridiculous - often 1 hour plus. They appoint a Customer Communication Advisor to a case but won't allow you to speak to that person directly. The representatives that I have got through to are all junior in standing, unable to answer pretty much anything of any relevance, and seem to have been trained more in being obstructive, and even rude, more than anything else. Many have strong, almost incomprehensible accents too. I'd pay three times as much to avoid this company in the future and wish I'd checked their online reviews before agreeing to deal with them. Reviewed on: 7th October 2022
M F's avatar
M F

NOT EVEN ANSWERED MY COMPLAINT

1
I have put a complaint in twice regarding the level of service and incorrect information that i was provided with. the last person i spoke to was so rude and kept talking over me. i dont expect to hear anything else from them Reviewed on: 2nd August 2021
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Kayleigh

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