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Novuna Personal Finance: Retail Finance reviews

Name: Retail Finance
Rating: 4.82 (171 reviews)

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4.60

Based on 171 reviews, last reviewed 13th Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

2 star

Latest highest rating:

5

Excellent App Easy account management with excellent App Reviewed on: 13th June 2024

Latest lowest rating:

1

Sharks Do not take finance with this company. They work with their vehicle assessment company Mannheim to get as much back from you as they can at the end of... Read more Reviewed on: 19th September 2023

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About this product

If you’re looking to read Hitachi retail finance reviews, take a look below to see what our Smart Money People members have to say. We collect Hitachi retail finance reviews, to help likeminded business owners choose the best financial products available. So if you have previously used Hitachi, please leave a Smart Money People review of your own, and help offer some insight into why more people should or should not use this firm.

Novuna Personal Finance Retail Finance reviews (171)

Review of the Novuna Personal Finance, Retail Finance:

Handy app

Used their service when purchasing furniture. The app was an easy way to track how much was outstanding. Reviewed on: 2nd April 2024

Excellent App

Easy account management with excellent App Reviewed on: 13th June 2024

Very slick application process and excellent App sho...

Very slick application process and excellent App showing current balance and what has been paid. Full transparency. Highly recommend. Reviewed on: 27th May 2024

Very quick and no catches.

Very quick and no catches. Very easy to do business with Reviewed on: 10th January 2024

Sharks

Do not take finance with this company. They work with their vehicle assessment company Mannheim to get as much back from you as they can at the end of your lease, hiding behind the BVLA guidelines and with no flexibility whatsoever. They even tried to claim my mileage was higher even though the guy from Mannheim took a picture of it, and then they chase you incessantly for money, threatening you with debt collection agencies. Horrible company. Reviewed on: 19th September 2023

Don't miss a payment

I had to retire due to being disabled. They took me to court without my knowledge, fair enough, but now they have put a charge on my house and their next step is to force a sale. They accept no form of offer and that's if they even respond to any correspondence or phone call. They are not sympathetic and go straight for the jugular Reviewed on: 13th July 2023

Ridiculous unfair end of lease charges

Applied ridiculous end of lease charges including: * Paint drip defect from the factory * Alloy wheel corrosion due to insufficient laquer from factory, which factory will resolve for free * Dents in the pillar caused by a badly designed seatbelt retraction - seatbelt doesn't retract fast enough so door closes on seatbelt. Also sends threatening letters, threatens to harm credit if demands aren't met. They are horrible to deal with. IF you get a response (you probably won't), it's awful. Sarcastic, patronising, condescending comments. Quite literally the worst customer service I've ever received from a lease or car company, possibly from any company ever. Note - I didn't choose this company. My Hitachi lease converted to it. BVRLA sided with them (of course they did), it's a sham. I'm also suing them. Date of experience: 15 November 2022 Reviewed on: 15th March 2023

Is a shark company

This company is one of shark companies they just want to rip you off in any kind. If you want to have loan please dont go to this one iwill not recommend it. Reviewed on: 17th August 2022

Rip of fees

Beware of interest charges with this company they are nothing short of a a loan shark. Nearly 40% of loan amount charged in interest, avoid like the plague Reviewed on: 29th June 2022

DO NOT USE RIP OFF ARTISTS - AVOID

I had a car lease with Novuna and at the end of the lease the car was immaculate except for a small hole in the carpet . They tried to charge me £360 to fix it. I received three quotes all around £100 to do the actual repair. I asked for an invoice as proof that they had had it done and they said they hadnt and they dont have too!! DAYLIGHT ROBBERY . Technically known as stealing!!!!!! Reviewed on: 21st June 2022

Quick and understanding during Covid time

I bought a graphic card from Scan, and used Novuna Personal Finance (before the name change it was Hitachi Personal Finance), it did take a while for them to get round to accepting me - but that is understandable it would have been a busy time. Would definitely recommend them to anyone. Reviewed on: 1st April 2022

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