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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.82 (16055 reviews)

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4.83

Based on 16,055 reviews, last reviewed 23rd Jul 2025

201500% increase in 5 star reviews

in the past 90 days

1200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Competitive Sensible Quotes No complaints at all . . . have always been satisfied with service and happy with competitive quotes. Reviewed on: 23rd July 2025

Latest lowest rating:

2

My only issue is when trying to get in touch. My only issue is when trying to get in touch. Reviewed on: 22nd July 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (16055)

Standard

Great service for those who hate paperwork and aggressive upselling, great customer care. Reviewed on: 1st September 2019

Absolute rip off,avoid

Their admin fees are outrageous! Customer service is very poor. They are basically out to screw you for every penny and use every trick in the book to do so. Please use a reputable company in stead,OneCall are anything but! Reviewed on: 21st August 2019

Avoid at all costs

Shame I cant give a zero!!! Despite having 16 years no claims and providing all proof, d licence, everything, I get a text message and email on a Sunday saying they are cancelling my insurance! Guess what, their office is closed on a Sunday! In 32 years of insuring vehicles, I have never come across such a useless cowboy outfit! I have an email from them saying thanks, youre insured, we have everything we need from you! Im inclined to get confused.com to have them deleted! Have asked them to call me first thing Monday. They had better call 9am on the dot! Avoid like the plague! And hey, One Call, I intend to copy and paste this onto every single review site to warn others! . Reviewed on: 4th August 2019

Avoid like the plague!!!

Do not use

Extortionate fees to make any changes, a £20 per month policy ended up costing £200 for 2 months. Shocking customer service. Reviewed on: 30th July 2019

No-nonsense, good value car insurance

Helpful & efficient UK-based staff always happy to discuss any query or fine detail of a quote. Extremely good value for money. Just the best! Reviewed on: 4th July 2019

Car insurance

I initially set up my insurance on line which was simple to follow instructions and easy to use. One call car insurance took care of the rest and sent me a confirmation email and receipt for payment, l then received my insurance by chosen method through the post within four days and everything was as required and l had total customer satisfaction. I have spoken to One call over the phone since and they were very helpful land dealt with my inquiry straight away. I would definitely recommend One Call insurance to my friends and family. Reviewed on: 4th July 2019

Goes elsewhere! They will not send NCB certificate

Cancelled my insurance with this company due to yearly renewal increasing by 40%. Please be aware this company will not send you your no claims bonus certificate unless you pay for it! Never have i heard this before. I am taking this matter to financial ombudsman as i do not agree with this companies terms and conditions Reviewed on: 1st July 2019

Useles staff and company

I planned a trip through France and Spain by car for a week, called ONE CALL three times to make sure nothing would screw my trip and I would be completely covered. They told me that all I had to do was tell them when and where I was going to travel to, what I did on my third phone call. First phone call: ask how to do it (03/12/2019) Second phone call: check and make sure nothing ruins my trip 03/15/2019 Third phone call: I did confirm the days of my trip. After that, I was meant to be completely covered (03/25/2019) In the second day of my trip a small rock hit on my windscreen and crack itself(26/03/2019) on the very same day I made a claim (when supposedly was fully covered on my trip ), we are now on 09/04/2019 ,two week later and I haven't received any help at all I'm stuck in Spain and I can't get back to U.K. ,Because my car hasn't been fixed I did spend hours and hours on the phone talking to different members of the staff and none of them couldn't give me an answer or any kind of help. In the mean while I have to pay hotels and all the expenses, I have got a problem with my job and the only thing I have heard all the time it's" sorry". They couldn't even provide me with a simple phone number, useless company and useless staff. Three years with this insurance company, I haven't done a claim in all this time and for the first time I need them this is the answer (sorry we can't do anything ) Reviewed on: 9th April 2019

One Call "Not likely"

Great price and service when you buy your insurance, the issue come when you want to change something. This company has long delays for customer service via the phone and web chat. I cancelling my insurance thinking I was trading in my car, this turned to dust and when I contacted the company and asked to continue the insurance 36 hours before the end time, I was advised it could not be done and my policy will expire. So to summarise, if you buy insurance from this company don't under any circumstance change your cover, I did and it is costing me almost 3 days wages as I still have to pay the high cancellation fee. I was invited to contact the sales team to buy new insurance. Not likely. Reviewed on: 22nd March 2019

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