I planned a trip through France and Spain by car for a week, called ONE CALL three times to make sure nothing would screw my trip and I would be completely covered. They told me that all I had to do was tell them when and where I was going to travel to, what I did on my third phone call.
First phone call: ask how to do it (03/12/2019)
Second phone call: check and make sure nothing ruins my trip 03/15/2019
Third phone call: I did confirm the days of my trip.
After that, I was meant to be completely covered (03/25/2019)
In the second day of my trip a small rock hit on my windscreen and crack itself(26/03/2019) on the very same day I made a claim (when supposedly was fully covered on my trip ), we are now on 09/04/2019 ,two week later and I haven't received any help at all I'm stuck in Spain and I can't get back to U.K. ,Because my car hasn't been fixed
I did spend hours and hours on the phone talking to different members of the staff and none of them couldn't give me an answer or any kind of help.
In the mean while I have to pay hotels and all the expenses, I have got a problem with my job and the only thing I have heard all the time it's" sorry".
They couldn't even provide me with a simple phone number, useless company and useless staff. Three years with this insurance company, I haven't done a claim in all this time and for the first time I need them this is the answer (sorry we can't do anything )
Reviewed on: 9th April 2019
