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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.83 (17932 reviews)

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4.85

Based on 17,932 reviews, last reviewed 13th Aug 2025

375000% increase in 5 star reviews

in the past 90 days

2000% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with one call for years. Been with one call for years. Excellent service friendly helpful staff. Excellent value for money. I’m a very happy customer can’t fault them. Reviewed on: 13th August 2025

Latest lowest rating:

1

Aggressive upselling. Aggressive upselling. I had numerous phone calls pretending to be interested in checking my cover, when in fact they were just wanting to upsell the b... Read more Reviewed on: 7th August 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (17932)

No human contact

Cancelling your policy there is no facility on the portal.to do this Reviewed on: 10th November 2022

do not use if you actually wish to insure your car

Please do not use One call insurance for your car if you actually wish to insure your car. If you enjoy being passed around every person in the department all of which have no clue how do deal with an insurance claim, too then be bounced into an automated portal these are the guys for you. I must admit when taking out an insurance policy for my car if they say that my no claims is protected, I assume that is the case. What can I say I’m a trusting person when I pay for a service. So long and short of the debacle is stress with a side of stress with the worlds most incompetent car insurance company ever. Unfortunately, you can’t give minus stars in a rating system as they would be on at least -100. Thanks for nothing guys hopefully I will actually get my claim dealt with before I’m in an old people’s home (context I’m in my 20’s). Reviewed on: 9th November 2022

they tend to renew at a lower price than the previous year

The renewal quote tend to be lower than the previous year. also very quick to use on line Reviewed on: 8th November 2022

Friendly helpful staff

Very easy to set up also staff always happy to help and polite on calls Reviewed on: 6th November 2022

Simply the best

Great service from one call,I have got two vehicles with them Reviewed on: 6th November 2022

Weeks of waiting for my car to be repaired

My car still hasn't been collected to be repaired nearly 4 weeks after it was vandalised. I have no transport and I'm left stuck with 2 young children even after adding hire car purchase and courtesy car to my insurance I have been left over a week without a car and I'm not happy with the customer service at all! Can only speak on chat and no phone calls anymore it's beyond ridiculous I will be moving car insurance as soon as I can. Reviewed on: 3rd November 2022

Avoid like the plaque

Took £350 of me and then cancelled my insurance with out so much as a whisper then when I find out that they have not put me in the data base due to a speeding offence over three years ago let me drive around for three days knowing full well they had taken all my money but was going ti cancel my insurance so then after three days of actually trying to get hold of an actual human asked me if I wanted to cancel my insurance that they themselves were refusing to give me and now waiting for my refund but they are keeping £100 for cancellation fee and imaginary three days of car insurance they never actually gave me.so after going on trust pilot and reading the hundreds of bad reviews it seems that this is their thing just diabolical at a time when the country has its arse against the wall and all freezing and starving to death. Reviewed on: 1st November 2022

DO NOT USE THIS COMPANY IF HAVE HIGH BLOOD PRESSURE

Difficult to contact, regularly cut off when chatting, accused me of having a car accident and would not except email proof or speak with the AA insurance to confirm this. Needed a pdf or letter but wouldn't give me time to get this. Reviewed on: 31st October 2022

Highly recommend proffessional car insurance

Excellent customer service provided when dealing with a break down I experienced. Very quick response to my call on a late Saturday afternoon. Car & passengers taken to collect hire vehicle allowing me to continue my journey. My car was returned next day to garage of my choice & hire car collected. Excellent communication through out the process. Reviewed on: 28th October 2022

Hassle Free Excellent Service

I've had my car insurance with OneCall for 5 years now and I wouldn't go anywhere else, they are reliable and affordable and it's all stress free from my end. Reviewed on: 26th October 2022

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