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Right Choice Insurance: Insurance Broker reviews

1.21
Based on 10 reviews, last reviewed 29th Oct 2023
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Latest highest rating:

5

Affordable and no nonsense Been with Right choice for 3 years and my experience has been great. Customer service is excellent, the advisors are knowledgeable and go the extra mi... Read more Reviewed on: 8th July 2019
Stephanie Simpson 's avatar
Stephanie Simpson

Latest lowest rating:

1

Discussed with the service Misleading advise was given and no care or consideration for the customer. Would 100% not trust what they say or advise Reviewed on: 29th October 2023
Chris Everitt's avatar
Chris Everitt

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Right Choice Insurance Insurance Broker reviews (10)

Discussed with the service

1
Misleading advise was given and no care or consideration for the customer. Would 100% not trust what they say or advise Reviewed on: 29th October 2023
Chris Everitt's avatar
Chris Everitt

Please avoid

1
Absolutely awful company please avoid at all costs. Not one to usually leave reviews, Infact this is my first review however this truly is one of the worst companies I have ever had to deal with. I purchased my car insurance with them and for the first 7 days all seemed fine, however after 7 days I was contacted to say they needed a picture of my driving license (I have just moved house and it got lost in the move). So I contacted them and they said not to worry - I had 28 days to send the picture. No one made any note of my call. Another few days later I got a notification to say if I didn’t upload the driving license within 7 days the policy would be cancelled. So I called again - I was trying to move house and run a company so I did unfortunately not have much time to stay on hold so I pressed option 1 for a call back 3 days in a row and got nothing until day 4 (have offered to send my phone bill as proof of this and to the company but they didn’t want to know) I also emailed every day which they are claiming they didn’t receive (again have offered to forward these but they didn’t want to know). Eventually when I spoke to someone I had been so worried I had obviously had to take out a new insurance policy with another company as I was to worried I wouldn’t get hold of someone in time. When someone eventually called me back they wanted to charge me £220 cancellation on top of the £220 deposit I had already paid, £440 for essentially two weeks car insurance. I asked to speak to the manager as I thought this was extremely unfair, they assured me the manager would call me back at 10am the following day but nothing happened. So I requested more call backs and emailed several times until the following Wednesday I eventually got a call back and got through to a manager who was quite honestly the rudest man I have ever spoken too, I have never felt so belittled. He told me if it was urgent ‘i should have waited on hold’ when I said I hadn’t had any call backs as requested - why have a press 1 for a call back option? He refused to help in any way even when I said I physically don’t have the money and now I have had an email saying if they can’t collect the £220 out of my bank (which they can’t because I don’t have it) it will be passed into bailiffs and more charges will be incurred - more money I don’t have after having to re start a whole company. I am just so disheartened by the whole thing and feel very let down by this company, I am so sad to have to do this, I have contacted trading standards and they are going to look through my evidence but it could take weeks and god knows what the charges will be by then. I have the names of the people I dealt with at the company but don’t feel it’s fair to post as maybe they are just in a position where they can’t help, but I just feel they could have been kinder given I was in tears on the phone over the whole thing. Reviewed on: 20th April 2023
Becky's avatar
Becky

Accident not my fault

1
I was involved in a minor accident and they ruled in the others favour, the customer service was poor to say the least. I’ll be changing once my policy is up! Reviewed on: 15th September 2019
Jodi Hill's avatar
Jodi Hill

Affordable and no nonsense

5
Been with Right choice for 3 years and my experience has been great. Customer service is excellent, the advisors are knowledgeable and go the extra mile. Every year I have chosen to stay with Right choice because they find me the best qoute and I feel looked after in their hands. Reviewed on: 8th July 2019
Stephanie Simpson 's avatar
Stephanie Simpson

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