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Paragon Bank: Fixed Rate Cash ISA reviews

Name: Fixed Rate Cash ISA
Rating: 3.16 (19 reviews)

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3.62

Based on 19 reviews, last reviewed 7th Mar 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

16%

3 star

2 star

42%

Latest highest rating:

5

Competitive cash ISA products offering a good range... Competitive cash ISA products offering a good range of terms. Reviewed on: 7th March 2025

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023

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About this product

Paragon Bank Fixed Rate Cash ISA reviews (19)

Review of the Paragon Bank, Fixed Rate Cash ISA:

Great rate and helpful call center staff.

Great rate and helpful call center staff. Easy process too Reviewed on: 24th August 2024

Left in limbo

I applied online for a postal application form for fixed rate savings. This was sent out with amazing speed. I returned the application form and a cheque. The cheque was presented to my bank and cleared within 2 days. A week later I had heard nothing so rang and was advised that I needed to provide proof of ID for 2nd applicant, my husband. I emailed a photo of relevant document proving ID Had a standard reply saying my application being processed. Rang the next day and was ... Reviewed on: 7th May 2022

Good rates & easy online process

A month before expiry of major bank ISA decided to move to Paragon (rate difference 0.10% to 1.20% ). Online process easy if you've all your details to hand. All documents received by email & transfer completed on time. Reviewed on: 9th April 2022

Wanted to open Fixed cash isa a/c

Posted my application to open above account on 23rd November by transferring isa maturing funds from other bank. Maturity date was 30th November. Did not hear anything from the bank. Today ie. 8th December got a letter from original bank confirming that they had refixed amount plus interest for same period as originally fixed due to no instructions from me. I then rang Paragon bank to ask why they had not done the transfer. Firstly they said they had not received my application.... Reviewed on: 8th December 2021

No complaints department!

I had fixed term ISA coming to maturity with another provider and with Paragon offering the best of the very poor rates that are currently around, I completed an online form to transfer it to Paragon, being very careful to tick the "on maturity" box, as Paragon's rate was lower than the fixed term ISA and I wanted to maximise the higher rate. Despite this, the transfer was undertaken a few days early. Paragon said they have evidence they sent the other provider the correct in... Reviewed on: 3rd December 2020

Worst bank we have ever dealt with and most unprofessional

We wanted to transfer a child cash isa into a3year fixed rate adult cash isa due to coming of age The application was made on line on 03/07/17 and we were asked to also provide I'd documents which needed to be verified and certified this was done and the documents sent to paragon on 7th July we heard nothing and contacted them again most unhelpful said they were waiting for ID documents again so we sent them again 19th received letter asking for transfer forms to be completed w... Reviewed on: 4th August 2017

Good customer service

Recently opened fixed rate bond,had problem with application rang helpline,phone was answered immediately,and problem solved,for internet bank only bank I think that is a great service Reviewed on: 21st July 2017

Excellent 2year fixed rate

Recently opened a 2 year FRB for a large sum. The opening of the account was simple and there was no problems with transferring money in. Reviewed on: 6th July 2017

A complete waste of my time!

I had a substantial sum to invest in a 2-year bond a/c. Paragon Bank wasted a lot of my time and it never really got off of the ground. I made it quite clear at initial contact with Paragon that I would not be investing any cash until the a/c had been opened. My first contact was on 18th April I received the welcome pack by post on Friday 29th April and immediately phoned about depositing cash that I had to transfer from another a/c. I was told by the female employee that un... Reviewed on: 5th May 2016

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