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Review of the Paragon Bank, Fixed Rate Cash ISA:

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Left in limbo

I applied online for a postal application form for fixed rate savings. This was sent out with amazing speed. I returned the application form and a cheque. The cheque was presented to my bank and cleared within 2 days. A week later I had heard nothing so rang and was advised that I needed to provide proof of ID for 2nd applicant, my husband. I emailed a photo of relevant document proving ID Had a standard reply saying my application being processed. Rang the next day and was told my application was live and being processed and I would hear in due course! Meanwhile Paragon have cashed my cheque but I don't have an account!!! Paragon need to action accounts more speedily. They are quick off the mark to send out the application form but very tardy in opening the account. Paragon don't install confidence Reviewed on: 7th May 2022

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