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Paragon Bank: Fixed Rate Cash ISA reviews

Name: Fixed Rate Cash ISA
Rating: 2.94 (17 reviews)

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3.31

Based on 17 reviews, last reviewed 12th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

18%

3 star

2 star

47%

Latest highest rating:

4

Easy to navigate, site, regular updates, good rates. Easy to navigate site, regular updates, good rates. Reviewed on: 12th October 2024

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023

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Paragon Bank Fixed Rate Cash ISA reviews (17)

Easy to navigate, site, regular updates, good rates.

Easy to navigate site, regular updates, good rates. Reviewed on: 12th October 2024

Great rate and helpful call center staff.

Great rate and helpful call center staff. Easy process too Reviewed on: 24th August 2024

Good rates and easy to set up on line

Good rates and easy to set up on line Reviewed on: 8th January 2024

Awful Customer service, slow and frustrating

I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look into my issue and get back to me, no one has. More than 8 weeks later and my money is still not in my account and no one at Paragon knows where it is. Customer services line takes more than 45 minutes before someone just hangs up Reviewed on: 22nd September 2023

Good interest

Not much to say. Interest rate is good but had no contact from them otherwise. Reviewed on: 1st February 2023

Competitive rate

Any increase in interest rates given up to date of start of new investment despite instruction given at a lower rate. Reviewed on: 18th January 2023

Stressful, miserable and a waste of time!

My very short time when them was stressful, miserable and draining experience any bank has given me. When I opened ISA, I attempted to transfer from my previous ISA no less than 10 times! I’d get emails to say that it could take up to 15 days, so I’d not think anything of it. I then, first time, found out about 5 days later that the ISA transfer had failed and Paragon had failed to tell me. This happens 7 of the 10 attempts. Each time, they blamed my previous owner. When I called my previous ISA owner, they assured me it was Paragon. Lucky enough, I managed to get out the nightmare. One small thing made me finally leave and, thankfully, I was in my cooling off period. I opened up and Account with Skipton and never looked back. ISA transfer happened first time and almost instantaneously. DONT USE PARAGON! you’ll always be ok the phone to them. Reviewed on: 17th September 2022

Shambolic

This bank is shambolic having tried to transfer existing Isa to a higher rate it was chaotic in the end I had to walk away Reviewed on: 29th July 2022

Competitive Rates

Taken a few accounts out with Paragon Bank over the years when they have had the best highest interest rates. Never had an issue with them. Reviewed on: 21st July 2022

Left in limbo

I applied online for a postal application form for fixed rate savings. This was sent out with amazing speed. I returned the application form and a cheque. The cheque was presented to my bank and cleared within 2 days. A week later I had heard nothing so rang and was advised that I needed to provide proof of ID for 2nd applicant, my husband. I emailed a photo of relevant document proving ID Had a standard reply saying my application being processed. Rang the next day and was told my application was live and being processed and I would hear in due course! Meanwhile Paragon have cashed my cheque but I don't have an account!!! Paragon need to action accounts more speedily. They are quick off the mark to send out the application form but very tardy in opening the account. Paragon don't install confidence Reviewed on: 7th May 2022

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