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Paragon Bank: Fixed Rate Savings Account reviews

Name: Fixed Rate Savings Account
Rating: 3.1 (39 reviews)

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3.12

Based on 39 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

21%

2 star

40%

Latest highest rating:

5

Arranged via Raisin it is very easy to setup Arranged via Raisin it is very easy to setup and managed Reviewed on: 2nd April 2025

Latest lowest rating:

1

A total waste of time--- absolutley the worst customer service EVER ! Tried to use these Cowboys but they were totally incompetent in all aspects of customer service . Cannot believe i wasted my time trying . DO NOT... Read more Reviewed on: 14th November 2023

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About this product

Paragon Bank Fixed Rate Savings Account reviews (39)

Review of the Paragon Bank, Fixed Rate Savings Account:

Avoid Paragon Bank - incompetent!

They were unable to process what should have been a simple PoA savings account for my elderly mother with dementia. The application forms and gathering the required information took about 4 hours, and as they couldn't find the solicitors who certified the PoA document, they returned it, and as I was away for a week wen it arrived, I was unable to deal with it until I got back. I was told that was too late and that if I wanted to continue with the application I could only do that by starting the whole process again! There was nothing wrong with the application and nothing wrong with the information I provided. The solicitor who certified the PoA copy was the same solicitors office who prepared the PoA document and the address was already on the document. I can't take the risk of re-applying. As well as the hours it would take to do so, I would have no guarantee that they wouldn't find some other reason to fail. In the mean time, they were happy to bank the £85,000 cheque. The funds were returned, but the interest was never paid. They kept it. Use a different bank. Reviewed on: 31st May 2017

Nura Aboushagor- was the most helpfull and patient assistant I have ever had

Being a senior lady, it was most difficult for me to navigate the Web site. But fortunately I got connected to NURA, she calmly took me through the system and solved the problems I had. She removed the stress I was under. so well done and THANK YOU NURA Reviewed on: 2nd June 2020

Efficient and effective company.

Good, competitive savings products which are easy to understand and simple to apply for. Reviewed on: 5th February 2020

Easy online application with competitive rates

So straightforward to choose and deposit that I have renewed 3 years in a row Reviewed on: 17th December 2018

High interest savings rate and good service

A great online bank, quick application process and market leading interest rates. Good customer service on the one occasion I needed to contact them. Reviewed on: 1st December 2018

No communication

I opened an account, transferred d the money, 2 days later it was returned, I called them, they explained the reason, I then went through the process with the representative whilst on the line, 2 days later the money was returned, I did these 3 times, same result. I never got any communication from the bank. What a bunch of plonkers! Reviewed on: 7th November 2018

Great rates and easy application

I found paragon to be very straightforward to use. They have good rates and there customer service centre is very efficient Reviewed on: 17th September 2018

No idea what's going on

Opened an account transferred the money via my bank received a welcome letter l though it was all going well until l looked at my account only to find all the money was sent back. Had not been told it was sent back. or a reason why l opened a online account with another bank at the same time and have been kept up to date all the time Reviewed on: 6th September 2018

A Paragon of virtue in a savings minefield

Simple saving account product with no frills but a great rate of interrest Reviewed on: 15th November 2017

Great rates on savings

Better rates than most, easy to apply online Reviewed on: 6th November 2017

Great customer service

I had no problems opening my account on line, When I changed my computer I needed to update my password. It was all sorted in a jiff by really polite helpful staff great interest rates too. Reviewed on: 26th October 2017

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