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Paragon Bank: Fixed Rate Savings Account reviews

Name: Fixed Rate Savings Account
Rating: 3.1 (39 reviews)

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3.12

Based on 39 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

21%

2 star

40%

Latest highest rating:

5

Arranged via Raisin it is very easy to setup Arranged via Raisin it is very easy to setup and managed Reviewed on: 2nd April 2025

Latest lowest rating:

1

A total waste of time--- absolutley the worst customer service EVER ! Tried to use these Cowboys but they were totally incompetent in all aspects of customer service . Cannot believe i wasted my time trying . DO NOT... Read more Reviewed on: 14th November 2023

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Paragon Bank Fixed Rate Savings Account reviews (39)

DO NOT DEPOSIT WITH THIS BANK! Slow, obstructive and unfriendly service

This company needs to seriously clean up it's act! Unbelievably slow processing my application, then it asked for more copies of my identity because they made a mistake! I am so pleased I did not deposit any money in my new account, as I understand they are pretty slow at refunding too!! Reviewed on: 11th September 2017

definitely would not recommend this bank to anyone, poor customer service

i opened a savings account with Paragon Bank and then decided to close it as it was taking too long to open. I asked for the money to go back to my nominated account and was told it would take a few working days and waited a week and nothing happened. I called again and complained and the money went back to my account immediately. I would advise investing money in a well known bank rather than an unknown one or definitely read up about them before you open an account. ... Reviewed on: 23rd August 2017

Nothing works

Keeping my money under the mattress never seemed more appealing than having been dealing with Paragon Bank. Slow, poor customer service and no wish to make anything easy. Reviewed on: 17th August 2017

Update on my complaint to Paragon Bank

Made my complaint no reply from Paragon Bank, so I chased them up and was told by their customer services" staff that basically they have one set of rules to follow and are unable to move on their position so nothing they can do. So I moved to Ulster Bank with exactly the same set of circumstances and my account was opened in minuets with no issues what so ever." Reviewed on: 11th July 2017

Difficult people to deal with, staff putting obstacles in front of simple process

Should be a simple process to open an online savings account, but not so with Paragon Bank made worse by unhelpful staff not wanting to look for any solutions to issues created by their systems. Wasted my time trying to deal with these people. Reviewed on: 6th July 2017

Avoid Paragon Bank - incompetent!

They were unable to process what should have been a simple PoA savings account for my elderly mother with dementia. The application forms and gathering the required information took about 4 hours, and as they couldn't find the solicitors who certified the PoA document, they returned it, and as I was away for a week wen it arrived, I was unable to deal with it until I got back. I was told that was too late and that if I wanted to continue with the application I could only do that... Reviewed on: 31st May 2017

On the verge of investing and then.....

I was searching for a bank I could invest a considerable amount of money into; I was attracted to Paragon because of their competitive interest rates (who wouldn't be...) struggled with the internet and kept losing the page. Wondered if someone was trying to tell me something....I then searched a bit more thoroughly and found lots of very negative reviews. Don't want to be dealing with a bank like this if the reviews are correct - shall be taking my money elsewhere.. ... Reviewed on: 8th April 2017

extremely unhelpful, awkward, extremely old fashioned, unhelpful dreadful ridiculous

I have had five relays of communication over proving ownership of my account. They have been extraordinarily awkward/ridiculous and their last correspondence has prompted me to write this because they have now very much entered the territory of ridiculing a customer. Why are they happy to devote so much of their time torturing individuals with unnecessary and extreme measures? They have not accepted a means of evidence that two other financial organisations have accepted. ... Reviewed on: 27th March 2017

Very poorly trained staff & managment. They are Rude, Incompetant Liars.

Opened account and all seemed well. THEN received a letter asking me to send a current bank statement to confirm that my nominated bank A/c, (Barclays) was my bank. This was the same bank A/c that used to transfer my 65k from? When i queried this I drew a blank so asked to speak to a manager who was also unable to explain - just told me that i had no choice. Not wishing to have complications accessing my rather large amount of money i reluctantly sent it on. Two weeks later ... Reviewed on: 23rd November 2016

Online bank with restricted online access

I was initially quite impressed by the ease of opening a savings account and the simplicity of their website. After depositing some money (via bank transfer, as it is not possible from their website), I logged on to check that the money had been received. After pressing the login key the website just died. I kept trying without success and emailed the bank. They replied saying it was not accessible via an Apple product (Macbook, Ipad etc.) and I needed a computer with Intern... Reviewed on: 6th November 2016

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