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Terry Ive

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Review of the Paragon Bank, Fixed Rate Savings Account:

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Very poorly trained staff & managment. They are Rude, Incompetant Liars.

Opened account and all seemed well. THEN received a letter asking me to send a current bank statement to confirm that my nominated bank A/c, (Barclays) was my bank. This was the same bank A/c that used to transfer my 65k from? When i queried this I drew a blank so asked to speak to a manager who was also unable to explain - just told me that i had no choice. Not wishing to have complications accessing my rather large amount of money i reluctantly sent it on. Two weeks later rang and asked how long before it get returned and was told that it has been sent(?). Waited another 3 days and no sign. phoned again and told that it had been sent. said i have already been told that and was then admonished for wasting her time if I already knew that!! I again asked to speak to a manager and was told that she would get one would ring me. 8 DAYS later I was called and she told me she had listened to all the phone messages and apologised and told me that because i had been messed about that she will send back my statement by recorded delivery. (Wow, I was so elated. How bloody magnanimous of them). She was also unable to explain why it was needed. just told me it was something to do with security. Anyway, recorded delivery arrived and I immediately transferred my funds out, never to return. Despicable behaviour by a company that you are meant to trust to look after your hard-earned. Never again. Coventry now have my funds. Chalk & Cheese. Reviewed on: 23rd November 2016

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