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Paysend: Money Transfer reviews

Name: Money Transfer
Rating: 1.7 (23 reviews)

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1.48

Based on 23 reviews, last reviewed 11th Oct 2024

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100% increase in 1 star reviews

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Latest highest rating:

5

Revolut and PaySend Revolut and PaySend are good to transfer money Reviewed on: 31st March 2024

Latest lowest rating:

1

I don't recommend Paysend A few days ago, I created an account with this company to send money to my daughter, she urgently needed some money. The first test payment went quick... Read more Reviewed on: 11th October 2024

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About this product

You can leave Paysend money transfer reviews below, to help others find out more about this product. Paysend claim that using their service will allow you to send money to over 60 different countries, with fixed fees, the best exchange rates and minimal information required. But what do our Smart Money People members think? If you are looking to find out what existing customers think of this financial service, have a look at our Smart Money People reviews, and get a clearer insight into what Paysend

Paysend Money Transfer reviews (23)

Review of the Paysend, Money Transfer:

Paysend money transfers suck big time!

I tried Paysend today. My money transfer was not available in El Salvador. Their customer service us horrible. It looks like they use they use AI for all customers complaints. I'm concerned that I may not even get my $20 back at all. I feel strongly that they are a scam.outfit from the UK. You have been warned! Stay away from them! Reviewed on: 10th January 2024

I don't recommend Paysend

A few days ago, I created an account with this company to send money to my daughter, she urgently needed some money. The first test payment went quickly, and the next day I sent the required amount in full, but they cancelled my payment. I wrote to support, asking what was the matter? They answered that they did not want to see me as their client. I corresponded with their support for a long time, explaining my situation, but each time I received the same answer. They do not want to see me as their client. At the same time, I did not receive any explanation. This is very strange! As a result, I lost time and was not able to send money to my daughter on time. I do not recommend using the services of Paysend Reviewed on: 11th October 2024

No support when money don't reach the receiver.

No support when money don't reach the receiver. Tried to get help for 2 weeks. I guess my $1200 is lost. Only generic answers on mails, no response to the actual question.. why do they (paysend) not returning my money? Reviewed on: 6th September 2024

Horrible service!

Horrible service! Many years I used it...but today! Paysend already has all my docs, ID and other, but when I made transfer today, it blocked my money and started asked to sent ID and help not answering long time! I sent money from my UAE account (work there) to my Ukrainian account, now I'm here in vacation. Many times I did it, but now they blocked and AFTER 3 DAYS THEY WILL RETURN MONEY to UAE account! OMG, people, I'm in Ukraine, my family needs money now! You are so horrible today!!! Reviewed on: 31st July 2024

Money fails to arrive I made a transfer it is now 4...

Money fails to arrive I made a transfer it is now 4 days there is no way to call just email and they said it was my bank then accept it is an error now they give me the run around and say wait I don’t trust them I said cancel and give me my money back they won’t listen Reviewed on: 19th April 2024

Revolut and PaySend

Revolut and PaySend are good to transfer money Reviewed on: 31st March 2024

SCAM FRAUD

SCAM FRAUD ! SCAM FRAUD ! I’ve never had any problems before I used very recently to transfer money or saving THIS- I open the actual card and keep this card for my business and saving money , but week ago the are freeze card and keep asking me a stupid questions about why i am top up card for 150£ which is bloo”sy as” hole , why you interesting???? !!!!!, my ID where I’m working payslips and etc , which is non obligated for the bank to ASK !!!! Well I did provide all information about it , and card are still FREEZE !!!!! Customer service absolutely sh”T Hall !!!! No one say anything just - be patient and etc , so I’m already put application into Police and Complain centre , is it not 500£ is 3200£ which they wanted to still I assumed!!! ABSOLUTELY HORRIBLE AND DISGUSTING NEVER USE THIS BANK ! I HOPE THIS IS C”NTS WILL BE IN A PRISON SOON!!! Reviewed on: 26th December 2023

Seems like a scam to me

I tried to send money from Germany to my friend in India. The money never reached my friend. Contacted the support and after a lost of hustle to get our hands on the documents, which the support team wanted to have to start an investigation, they told us that the money is at the bank of my friend and provided us with data about the transfer. We took this information to the bank and they said they can not track the money with the data paysend gave us. I asked the support what to with the data, but they just ignore me now. Also they just close tickets if you don't reply within a few days, which can be inconvenient if the recipient needs to go to the local branch of his bank but travels a lot. Reviewed on: 1st August 2023

Horrible service and not transparent about fees

Horrible service. Tools weeks to get approved. Then my credit card transfer to a friend's bank was refused. Customer service terrible...takes many emails for them to understand the issue. They said it was an issue with my credit card (Citibank) company yet my bank said they didn't reject it and it was the processing at Paysend. Paysend support didn't understand. I used another credit card and it worked (chase). However I notice later that for a 20$ transfer my credit card company charged me a 10$ fee as they said it is treated as a cash advance. Paysend is NOT transparent about this when you sign up or make the transfer and also charged a 2$ fee. Outrageous! Clearly a bad customer service. I'll close my account and look for an alternative. Reviewed on: 27th June 2023

SCAMMERS SCAMMERS SCAMMERS

Do not use this company stick to the one you can trust these people are wicked heartless people living devils they will scamanyone that trust them. stat away at all cost Reviewed on: 23rd April 2023

Strange bugs in the website, horrible customer support.

The service is a joke. I kept encountering weird embarrassing problems while trying to do a money transfer (e.g. rates in a totally unrelated currency, with no ability to change). I contacted support, Support always said "Your request was redirected to our IT department". I never received any solution from this IT department, but only encountered new kinds of problems on each attempt. Reviewed on: 13th February 2023