Horrible service! Many years I used it...but today! Paysend already has all my docs, ID and other, but when I made transfer today, it blocked... Horrible service! Many years I used it...but today! Paysend already has all my docs, ID and other, but when I made transfer today, it blocked my money and started asked to sent ID and help not answering long time! I sent money from my UAE account (work there) to my Ukrainian account, now I'm here in vacation. Many times I did it, but now they blocked and AFTER 3 DAYS THEY WILL RETURN MONEY to UAE account! OMG, people, I'm in Ukraine, my family needs money now! You are so horrible today!!! Read more Read less

Money fails to arrive I made a transfer it is now 4 days there is no way to call just email and they said it... Money fails to arrive I made a transfer it is now 4 days there is no way to call just email and they said it was my bank then accept it is an error now they give me the run around and say wait I don’t trust them I said cancel and give me my money back they won’t listen Read more Read less

Revolut and PaySend are good to transfer money

I tried Paysend today. My money transfer was not available in El Salvador. Their customer service us horrible. It looks like they use they use... I tried Paysend today. My money transfer was not available in El Salvador. Their customer service us horrible. It looks like they use they use AI for all customers complaints. I'm concerned that I may not even get my $20 back at all. I feel strongly that they are a scam.outfit from the UK. You have been warned! Stay away from them! Read more Read less

SCAM FRAUD ! SCAM FRAUD ! I’ve never had any problems before I used very recently to transfer money or saving THIS- I open the... SCAM FRAUD ! SCAM FRAUD ! I’ve never had any problems before I used very recently to transfer money or saving THIS- I open the actual card and keep this card for my business and saving money , but week ago the are freeze card and keep asking me a stupid questions about why i am top up card for 150£ which is bloo”sy as” hole , why you interesting???? !!!!!, my ID where I’m working payslips and etc , which is non obligated for the bank to ASK !!!! Well I did provide all information about it , and card are still FREEZE !!!!! Customer service absolutely sh”T Hall !!!! No one say anything just - be patient and etc , so I’m already put application into Police and Complain centre , is it not 500£ is 3200£ which they wanted to still I assumed!!! ABSOLUTELY HORRIBLE AND DISGUSTING NEVER USE THIS BANK ! I HOPE THIS IS C”NTS WILL BE IN A PRISON SOON!!! Read more Read less

I tried to send money from Germany to my friend in India. The money never reached my friend. Contacted the support and after a lost... I tried to send money from Germany to my friend in India. The money never reached my friend. Contacted the support and after a lost of hustle to get our hands on the documents, which the support team wanted to have to start an investigation, they told us that the money is at the bank of my friend and provided us with data about the transfer. We took this information to the bank and they said they can not track the money with the data paysend gave us. I asked the support what to with the data, but they just ignore me now. Also they just close tickets if you don't reply within a few days, which can be inconvenient if the recipient needs to go to the local branch of his bank but travels a lot. Read more Read less

Horrible service. Tools weeks to get approved. Then my credit card transfer to a friend's bank was refused. Customer service terrible...takes many emails for them... Horrible service. Tools weeks to get approved. Then my credit card transfer to a friend's bank was refused. Customer service terrible...takes many emails for them to understand the issue. They said it was an issue with my credit card (Citibank) company yet my bank said they didn't reject it and it was the processing at Paysend. Paysend support didn't understand. I used another credit card and it worked (chase). However I notice later that for a 20$ transfer my credit card company charged me a 10$ fee as they said it is treated as a cash advance. Paysend is NOT transparent about this when you sign up or make the transfer and also charged a 2$ fee. Outrageous! Clearly a bad customer service. I'll close my account and look for an alternative. Read more Read less

Do not use this company stick to the one you can trust these people are wicked heartless people living devils they will scamanyone that trust... Do not use this company stick to the one you can trust these people are wicked heartless people living devils they will scamanyone that trust them. stat away at all cost Read more Read less

The service is a joke. I kept encountering weird embarrassing problems while trying to do a money transfer (e.g. rates in a totally unrelated currency,... The service is a joke. I kept encountering weird embarrassing problems while trying to do a money transfer (e.g. rates in a totally unrelated currency, with no ability to change). I contacted support, Support always said "Your request was redirected to our IT department". I never received any solution from this IT department, but only encountered new kinds of problems on each attempt. Read more Read less