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Francisco Antonio

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Review of the Paysend, Money Transfer:

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Title: Serious Concerns About Paysend: Missing Money...

Title: Serious Concerns About Paysend: Missing Money and No Clear Resolution I have been a Paysend customer for a long time, but my recent experience has seriously damaged my trust in this company. I made an international money transfer from Ireland to Brazil, but the money has not reached my bank account. The receiving bank in Brazil has confirmed that it has not received the funds. I have also provided Paysend with the ARN (Acquirer Reference Number) to help trace the transaction. Despite numerous emails, complaints and requests for assistance, Paysend continues to provide generic responses without a clear explanation of where my money is or when this situation will be resolved. I have even escalated the matter to management, including Afia, but I am still waiting for meaningful answers. I am currently in Brazil for medical reasons, and this unresolved transfer has caused me considerable financial stress and anxiety. I have also contacted my bank in Ireland and the Financial Services and Pensions Ombudsman (FSPO). My questions to Paysend are simple: Where is my money? Why has it not been delivered? When will I receive it or be refunded? I am not asking for special treatment. I am asking for accountability, transparency and the return of my money. Based on my experience, I strongly advise potential customers to exercise caution when using Paysend for international transfers. I expect Paysend management to investigate this matter urgently and provide a concrete resolution. Reviewed on: 19th October 2026

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