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Petsure: Pet Insurance reviews

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4.66
Based on 269 reviews, last reviewed 4th Sep 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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4%
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1%
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1%
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2%

Latest highest rating:

4

My renewal quote was quite high, but after speaking... My renewal quote was quite high, but after speaking to someone at petsure they brought it down to almost what it was the previous year. Reviewed on: 4th September 2024
Charlotte V's avatar
Charlotte V

Latest lowest rating:

2

Helpful but not the answer I needed The team were friendly enough but that doesn't help when I now owe the vets thousands of pounds - my fault for not reading the terms Reviewed on: 12th October 2023
Stuart Wall's avatar
Stuart Wall
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About this product

Finding the right pet insurance policy can be difficult with so many providers on the market. At Smart Money People, we want to make this process easier for you. We collect Petsure pet insurance reviews to give you valuable insight into the provider.

Petsure offers insurance policies for cats and dogs. There are specialist policies available for elderly pets, kittens, puppies and pets with pre-existing conditions. Petsure has a multi-pet policy for pet owners that have multiple animals to insure.

If you’re considering Petsure as your next pet insurance provider, check out our reviews. Learn what animals policyholders have insured with Petsure and which policy they opted for. Find out how satisfied customers have been with their policies and whether they would recommend the provider. Learn more about Petsure’s customer service and claims process. All of this and more can be found in our Petsure pet insurance reviews.

Have you ever had a pet insurance policy with Petsure? Share your honest experience with our Smart Money People community. Why did you choose Petsure, and has the provider lived up to your expectations? Have you found the policy to cover all of your pet's needs? Have you had any experience with the customer service team or claims process? Would you renew your policy with Petsure? Whether good or bad, write a Petsure pet insurance review today. Together, we can help people like you make better financial decisions.

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Petsure Pet Insurance reviews (269)

Best decision I have made!

5
My old insurer wanted to increase my payments. Having NEVER made a claim for my dog( and being with them his entire life.) The price was ridiculous. The same cover,with Petsure,was so much more offordable,easy to set up,and excellent customer service. I have recommended them to friends,and family. Definitely a great choice.! Reviewed on: 27th July 2023
Carol Butterfield's avatar
Carol Butterfield

Brilliant so far

5
Easiliy the most affordable full pet cover Reviewed on: 27th July 2023
Yogi Juelz's avatar
Yogi Juelz

Fantastic Insurer!

5
A very smooth process to insure our pets, and everything is so clear. Two of our pets have pre-existing conditions and it was so easy to ensure this was mentioned in our documents and reflected in our quote. The advisor was very helpful and clear in what our policy covered and how much cover we had. We later added on a new pet and then changed the breed of the pet; on both occasions it was easy to contact someone and simple to make the changes required. The advisors were so helpful and very efficient. Reviewed on: 27th July 2023
Toni's avatar
Toni

Amazing

5
Amazing pet insurance. I will use them again and again Reviewed on: 27th July 2023
Oyewumi Suliat's avatar
Oyewumi Suliat

Sam Curtis

5
Amazing customer service when sorting out insurance for my dog, Gunner! Great when paying out a claim for an ear infection Reviewed on: 27th July 2023
Sam's avatar
Sam

Friendly staff and good policy cover

5
Took out insurance from Petsure last year, the whole process was very easy and loved that I could pick and chose what type of cover I wanted. The staff were very helpful when I needed to make changes to my policy as well. I sadly had to claim but happy that it was paid without any issue. Reviewed on: 19th July 2023
R.R.P.'s avatar
R.R.P.

Cover to suit me & helpful staff

5
I have found the staff to be so helpful and friendly, nothing was too much trouble. The cover can be chosen to suit exactly what I needed and at a price I am comfortable with. Reviewed on: 16th July 2023
Cole May's avatar
Cole May

Impressed so far

5
Although I have only had my puppy 11 weeks and he came with 4 weeks free pet insurance with Petplan, I shopped around for cover to start from the beginning of July when the free cover expires with them. Petplan seem to alter their quotes day to day, despite no add ons or amendments (and a 14 day holding quote - supposedly) so this put me off going with them longer term. I've used them in the past for my cat and it was never like that back then. Think they have got too big for their boots being the 'no. 1 insurers' as they claim. Having currently not had to actually make a claim for my puppy as the insurance policy is not valid until the beginning of July, I cannot fault the price, lifetime cover for my puppy, inlcuding dental cover and travel (at only £2 extra) and the helpful customer service and setting up this policy. I also like the vet phone line/online service they offer for advice. I am rating Petsure a 5 for these reasons alone as I am so far impressed with their service. Reviewed on: 20th June 2023
Miss Stacey's avatar
Miss Stacey

Dental insurance included

5
I have chosen this pet insurance company, it's been a purr-fect choice! What sets them apart is the option to add dental insurance for my cat and the ability to customise the insurance coverage to fit :) A friend of mine reminded me of the importance of dental insurance for our cats. She had overlooked it in the past and ended up spending a lot for tooth extraction. Poor thing lost a few pounds before discovering the severity of the dental inflammation. So, when it came to selecting insurance, I made sure to pay extra attention to dental coverage for my cat. That's why I absolutely love this insurance company for allowing me to customise the coverage to suit my pet's needs. And the best part? It's surprisingly affordable, even with the added dental benefits. Plus, they offer the convenience of online video consultations, making vet visits a breeze. Reviewed on: 8th June 2023
Milla X's avatar
Milla X

Very good customer service

5
Reasonable price, staff are friendly and helpful Reviewed on: 17th October 2022
Cecilia Cheng's avatar
Cecilia Cheng

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