I changed my policy to remove a pet who had died. They accidetnally cancelled the policy for 2 other pets. They spotted this and agreed... I changed my policy to remove a pet who had died. They accidetnally cancelled the policy for 2 other pets. They spotted this and agreed to reinstate the policy. 2 months and hours of phone calls later I have now insured my pets elsewhere. Their staff are freindly but cannot acheive anything. Everything has to be escalated to managers who never respond to anything including formal complaints. Good cover when it works but when they mess up you are screwed. This means I have lost lifetime cover for a condition with one pet. Look elsewhere Read more Read less

Will do anything not to pay your claim. Ignored advice from 2 vets saying illness was mot pre existing and refused to pay out. STAY... Will do anything not to pay your claim. Ignored advice from 2 vets saying illness was mot pre existing and refused to pay out. STAY CLEAR.. Very poor customer service, dismissive when trying to get answers. Read more Read less

Had both dogs insured with this company. Oldest dog developed a tumour. Company refused to pay out even though the vet clarified it was not... Had both dogs insured with this company. Oldest dog developed a tumour. Company refused to pay out even though the vet clarified it was not a pre-existing condition. Typical insurance, happy to take the money!!!! Better companies out there. Read more Read less

My renewal quote was quite high, but after speaking to someone at petsure they brought it down to almost what it was the previous year.

Easy to use service, the staff are always friendly and helpful and I love to read their blogs, the information in those is fascinating and always incredibly well written

If you insure with this company make sure that your told about linked pre existing conditions before getting insurance by phone or otherwise, as I... If you insure with this company make sure that your told about linked pre existing conditions before getting insurance by phone or otherwise, as I was not told on the phone of all excluded linked future conditions related to prostrate on a dog, they do not tell you all information on the phone which is the words of Petsure used in another review I wrote. Read more Read less

There was an issue with my documents and direct debit. All resolved now but would've been easier without the hassle

I found it easy to get the right cover you need for your pet. Customer focused and friendly. Would recommend you take a look.

Very straightforward application form, it was very quick to setup for both my cats.