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RAC: Car Insurance reviews

Name: Car Insurance
Rating: 1.85 (175 reviews)

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1.74

Based on 175 reviews, last reviewed 24th Sep 2024

500% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

The absolute worst insurance company I've ever been... The absolute worst insurance company I've ever been with. I had to fight for a copy of my policy and was questioned why I wanted it. Online chat 'Anth... Read more Reviewed on: 24th September 2024

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About this product

At Smart Money People, we collect RAC car insurance reviews from genuine RAC customers to help you make an informed decision when choosing your next insurer.

RAC was founded in 1897, best known for its breakdown cover. The company offers a range of car insurance policies, including pay-by-mile, temporary, learner driver, young and new drivers, and classic car insurance. Check out our RAC car insurance reviews to see how genuine customers rate these policies.

Everybody’s requirements for car insurance are different, so consider what’s most important to you before choosing a new provider. Perhaps you want a basic third-party level of cover for the lowest cost? Or maybe you want a fully comprehensive cover with additional add-ons. Whatever your needs, find out how satisfied existing customers are by reading the RAC car insurance reviews on Smart Money People.

Have you had a car insurance policy with RAC? Share your experience with our Smart Money People community to help other drivers just like you. Together, we can help people like you make better decisions. Did you have any experience with RAC’s customer service team? Did you have any issues arise throughout the term of your policy? How well were these problems dealt with? Were you satisfied with the level of cover you received for the price of the policy? Leave an RAC car insurance review today.

RAC Car Insurance reviews (175)

Review of the RAC, Car Insurance:

The cheapest but still wildly expensive

The cheapest deal but still outrageously expensive. Despite having another year of no claims under my belt when I came to renew my insurance this year the only quotes I could find were all at least £100 more thank last year. Reviewed on: 25th August 2023

Cheap Insurance but impossible to claim

Attempted to claim for a minor bump, after 5 days and cumulative of several hours in a call queue for their "hotline" had to give up. A phone number that is the only way to claim should be staffed reasonably enough that a claim can be made in a reasonable time period. Reviewed on: 17th March 2023

Being ignored

Following difficulty speaking to RAC claims department I have tried to make a complaint. Despite FIVE attempts have had no response. Anyone at the RAC ever heard of customer service?? Reviewed on: 14th March 2023

WORST INS CO OUT THERE

Do NOT use RAC - they are not a direct supplier so you will be charged for EVERYTHING. Change of bank account - £20 admin fee - missed DD because they messed up the change of bank account - £20 Fee - cancelling insurance because they are rubbish - £55 (yes, FIFTY FIVE) fee. Wish id never heard of them! Reviewed on: 3rd March 2023

A V O I D ! WORST EVER !

Wish I'd read reviews first ! This company is the defi ition of , pay cheap pay twice !! Reviewed on: 2nd March 2023

Worst insurance company ever!!!!!!!!!

I don’t have words at how bad they are!!!! Please avoid at all costs!! Reviewed on: 23rd February 2023

Not even 1 star

Unfortunately can't give minus stars, but these people are crooks and cheats. Do not go near them. The customer service is non-existent. They take your money it's left how these people behind hopefully they'll go under go elsewhere. They are absolutely complete Cowboys Reviewed on: 23rd February 2023

disgraceful - no phone service

been ringing and ringing long waits - no answer to repot non fault damage to my vehicle - neither phone nor email service - deeply worrying if there had been an accident. utterly useless, will be changing asap Reviewed on: 20th February 2023

Do not recommend Worst insurance service ever

My insurance was arranged through rac who use markusstudy who use vision repairs I had an accident on 9th December 2022 it took them till January to take my car to a garage from storage as it is not roadworthy then it had to be assessed and approved which it has been but still no updates as to whether work has started you cannot get a hold of anyone, you cannot get updates they don't update their portal. I am still waiting for a courtesy car which should have been included in my insurance but they didn't. So have to wait for the repair garage to supply one which I was told 6 week wait. I was told last week I was next on list for a courtesy car but still no further updates I have phoned everyday this week I have lost count how many times I have phoned since my accident. Its ridiculous I'm a community Nurse and my car is essential too my job. The courtesy car is non existent. I will never use these services again iv never known anything like it. Its not acceptable and certainly would never recommend Reviewed on: 3rd February 2023

do not trust them

When I wanted to have my insurance, they were so pleased offering. However, when I sold my car and bought a new one, they told me to cancel my policy. Today I called them and discovered I could change my approach for another vehicle. I am a student; I paid 150 for cancellation. This was like stealing! When I told them about this, they told me they were sorry! Don't trust them anyway. Very very unsatisfied with them. Reviewed on: 21st January 2023

Worst Insurance company

Worst Insurance agency i ever had.very Poor customer service. You will never get to know what they really want from you. Always send notification of cancellation exceeding the date so that they can take extra money from you by saying different things.If you want to upload a document they need to charge you huge amount. Really disappointed with their service. Reviewed on: 19th January 2023

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