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Revolut: Personal Account reviews

Name: Personal Account
Rating: 4.91 (80099 reviews)

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4.92

Based on 80,099 reviews, last reviewed 18th Jul 2025

98% decrease in 5 star reviews

in the past 90 days

96% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

Easy use of the mobile app I needed a statement - it got generated for the past 2 years - no issues. Reviewed on: 18th July 2025

Latest lowest rating:

1

Horrible customer service - seems like a scam operation Customer service just keeps stalling in the attempt to allocate a transfer. Keeps closing tickets & switching reps to avoid further escalation. Usual ... Read more Reviewed on: 30th June 2025

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About this product

Revolut is an e-money institution which means you can take out an everyday account to manage your money in a range of ways.

You can send, spend, receive and hold a range of currencies. Customers get a physical debit card for everyday spending, a virtual card and a single-use virtual card that resets its details each time you use it.

Revolut reviews help you find out what it’s really like to be a customer. If you’ve used Revolut before, you can also leave a review and share your experience.

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Revolut Personal Account reviews (80099)

beautiful but clunky

The bank is very quick and has many great features which hughstreet banks have neglected. the security features are great and the sheer amount of card tools is perfect. However, I feel like half of the home page on the app is just upselling to premium features which really takes this from a nice clean bank to one that makes you feel like you are drowning - really removes the financial institutional feel of the company to more of a sales company. Reviewed on: 18th April 2021

I love to use Revolut much more than any other competition or my main bank.

It’s quite easy to use. I especially love a top up option from my debit card, which doesn’t exist for other similar products. It’s also extremely easy to start investing in crypto currency or other assets within the app. Reviewed on: 17th April 2021

Great for all things international

Revolut has a good free tier for exchanging money and international transfers, as well as giving you a full UK account! Reviewed on: 16th April 2021

Hackers used Revolut to empty my bank

On the first of April 2021 my Revoult card, app and account had not been unused in a year. There was £350 on my card. That morning with my phone in my hand and my card locked in a draw someone somewhere changed my pin. They then emptied my bank account into my Revoult account, then in one hour they pulled £6000 from various currency exchanges and cash withdrawals. My Bank spotted it and called me and I rushed to the Revolut app but they had changed my pin, no way in and no way to contact Revoult. I begged the assistant on their FB page to call someone, just to cancel my card at least but he would not. They had hacked my email, forwarded one mail to themselves and that was all they needed, no card, no pin, no password. The string of physically impossible withdrawals my Bank saw in minutes and stopped on their end Revoult never spotted and my card remained active and my account working until a day and a half later when I convinced them to shut it all down. Despite two assistants being told in full what was happening in that time. The attack came from inside the Revolut app. It wasn't just the pin. Even when I reset the password, did a selfy check, reinstalled the app. The app just went into loops until ultimately it was a black screen, and the only thing that the app had done since spring of 2020 was the update, the app requested the update and the update was from inside the app. When I did regain access to the app the next day I spent hours explaining to them. They seemed reluctant to believe it had even happened. Eventually, they accepted that it was fraud and shut the app and card down to a blue screen saying they are looking into it with a chat option. The attempted withdrawals started again about a week after the attack, I tried to tell Revolut on chat but their assistants, one after another ignored what I said and talked non sequitur gibberish. Taking sometimes half an hour, sometimes next day to give the same cut and paste answers over and over again to question I was not asking, ending with “goodbye” and “rate this chat”. 12 days after the attack. Now it's just a blue screen saying “we need some more information”. Chat says they don't need any information. I’ve no access to the money in their account until they open shop again. 15 days after the attack I received two android notifications from Revoult. The first that the top-up was attempted again. The second saying, “Your account has been deactivated. After reviewing your details, we’re sorry to say that we’re no longer able to offer you our services and we’ve made this decision to permanently close your account” The Revolut app is still a blue screen saying “we need some more information.” But no one answers the chat anymore. I guess that's it. In the end, the Revoult card was direct access to my bank account, they could never have gotten past my bank's security and into my account without it. Thank god I only had the one card linked to it and only £350 on the Revolult account itself. My bank stopped most of the money going out, cancelling the card before the hour was up and the next day refunded the £2700 they were too late to stop. I put this here as a warning. I met a young Australian girl recently that said she had Revoult as her primary account, all her savings were on there. This was a nightmare, an attack that came from inside their app and almost took everything from me. Their response was silence for over two weeks then to permanently close my account taking my money and leaving no way to ever even contact them again. Reviewed on: 16th April 2021

Good for FX and Travel

Much lower fees than other providers esp. with the metal plan. Not perfect - Junior Card limits can not be modified, ATM limits do kick in at some point etc. but tech is head and shoulders above rest. Reviewed on: 16th April 2021

Very easy to use

The app is super easy to use and the exchange rates are very competitive. Also, very easy to transfer money to and from other users. Reviewed on: 16th April 2021

I love Revolut

The app is still evolving. My favorite. Reviewed on: 14th April 2021

The best bank ever

I strongly suggest anyone I know to have a Revolut account... . Basically you have almost all you need into one single account Reviewed on: 14th April 2021

Fintech innovation at its finest!

I’ve tried a dozen different banks and none of them compare to Revolut. Love the invest feature with exposure to stocks and crypto. Metal card and cash back is great. Fast secure and easy to use, can’t fault it at all! Reviewed on: 14th April 2021

I love revolut

Revolut is great, they have an amazing fraud detection system that has saved me twice, really cool metal debit cards and amazing customer service that sent me a free metal card after I was targeted for fraud. You can also buy and sell stocks and commodities from within their app too. Also I love being able to reset my contactless payment limit from within the app so I can continue to use Google pay with no problems, and it reminds me to do this too. This is something I've had problems with using other banks in the past. Reviewed on: 13th April 2021

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