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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.83 (1124 reviews)

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4.84

Based on 1,124 reviews, last reviewed 28th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Having always used 'BIG' banks I was hunting around... Having always used 'BIG' banks I was hunting around for the best rates for my cash ISAs. Shawbrook had great interest rates but I was a little nervous... Read more Reviewed on: 30th September 2024

Latest lowest rating:

1

They won't act on ISA transfer instructions to trans... They won't act on ISA transfer instructions to transfer an ISA for one with a much better rate, it's October tomorrow and this has been ongoing since ... Read more Reviewed on: 30th September 2024

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1124)

Review of the Shawbrook Bank, Savings:

Breach of personal information handling

Shawbrook have let me down, 1) When I opened a business savings account in the company name, they decided to knock the information display of my personal and business accounts together. 2) They even changed my personal login credentials and would not change them back. 3) I asked them why and to separate the two logins, but they would not listen, making it out like they were doing me a favour. 4) In disgust, I closed the business account. 5) The accounts still persisted in appearing in the listing on their/my front navigation page. 6) I pointed this out and asked them to correct it. And there followed a lengthy mail conversation where they not only pretended to not understand the situation and asked for screenshots twice, but each time they replied it was a different person who did not seem to either understand the problem or irritatingly and incompetently kept cutting and pasting from a crib script - Very annoying. Finally I had a telephone conversation about the whole thing, and they made escalated it into a complaint. In the conversation, they indicated slantedly that they will raise this with the appropriate department, and see if something comes of it. Which I sensed as 'they are going to do nothing about it' and told them so there and then. A few weeks later they paid me a derisory sum for the troubles I had been through. The account front page display, with all the faults pointed out at the outset, persists to this day - they have actually done nothing about it! Reviewed on: 5th August 2024

Excellent service.

I took out a 1 year fixed rate savings and mistakenly didn't ask for the interest to be reinvested in the bond. Contacted Shawbrook and this was rectified going forward with no problem. Excellent service Reviewed on: 1st March 2024

It was very straight forward to apply for two ISA’s,...

It was very straight forward to apply for two ISA’s, there was a slight complication with one of them which was explained and resolved by customer service Reviewed on: 1st March 2024

Very helpful UK based staff

I have rung and spoken to helpline staff on several occasions, the calls are answered quickly and the staff couldn't have been more helpful. Website easy to navigate and excellent savings rates, What's not to like?! Reviewed on: 1st March 2024

Professional from start to finish

Professional from start to finish Reviewed on: 1st March 2024

...fixed rate bond

Quick and efficient customer service very knowledgeable Reviewed on: 1st March 2024

easy access savings account.and top interest

Easy to set up an easy access savings account. With top interest rates: Reviewed on: 29th February 2024

Best bank for savers.

Shawbrook offered the best savings rate for a one-year account,and the process of opening the account was straightforward with good communication and lots of information about the bank and its products Reviewed on: 29th February 2024

Great rates and excellent customer service

Very straightforward process to open an account with great investment rates. Fast response to my query which was answered to my satisfaction. Communication is also automated to give reassurance that deposits have reached the account. Reviewed on: 29th February 2024

Not always giving a TRUE percentage

Not impressed by some of your percentage savings as it seems to change Day after Day, resorting in a Higher interest there after! Reviewed on: 29th February 2024

Always a reliable savings provider whose products ar...

Always a reliable savings provider whose products are at competitive rates. Reviewed on: 29th February 2024

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