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Smart-Cover: Home Emergency Cover reviews

Name: Home Emergency Cover
Rating: 4.7 (27 reviews)

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4.76

Based on 27 reviews, last reviewed 8th Jun 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

4 star

3 star

2 star

Latest highest rating:

5

Boiler breakdown was sorted on same day, service was... Boiler breakdown was sorted on same day, service was quick n fast Reviewed on: 8th June 2025

Latest lowest rating:

1

Dreadful Customer Service. Very difficult to make contact by telephone for any reason. Agents are not empathetic, caring, or concerned when you report an emergency. Company emp... Read more Reviewed on: 15th December 2022

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About this product

Looking for reviews of Smart-Cover's home emergency cover? Read on to see what people like you have said about the level of cover, price, and customer service provided by Smart-Cover! Or if you're already covered by one of their policies, please write a review of your own and join our community of reviewers!

Smart-Cover Home Emergency Cover reviews (27)

Review of the Smart-Cover, Home Emergency Cover:

Friendly helpful affordable

This company is the best company that we've been with for year's, no matter who you get to speak to with whatever the issue is they are always friendly, helpful & above all affordable Reviewed on: 20th September 2022

Boiler breakdown was sorted on same day, service was...

Boiler breakdown was sorted on same day, service was quick n fast Reviewed on: 8th June 2025

Excellent customer service, value for money

Excellent customer service, value for money Reviewed on: 31st May 2025

Dreadful Customer Service.

Very difficult to make contact by telephone for any reason. Agents are not empathetic, caring, or concerned when you report an emergency. Company employs plumbers who tell lies, mislead customers, and do not complete work satisfactorily. Policy is not worth the paper it is written on. Never again ! ! DO NOT waste your money, - avoid this company like you would the plague ! Reviewed on: 15th December 2022

poor service,

very bad, they dont come when you call them, they do their best to create a cause for not coming. joining them is wasting of money. Reviewed on: 11th October 2022

Service you can relie

In post covid time ,when no service or most services do not even answer the phone ,this is one place where you get you could talk to you some one and has the service ,and follow up as well as happened to me . Reviewed on: 21st September 2022

Brilliant insurance company

We had a fault with are RCD switch on the fuse box which kept tripping,within 48 hours we had an engineer who repaired and sorted out are problem.Ive never had any issues with this company as they have always been spot on,brilliant company would recommend their services to anyone. Reviewed on: 21st September 2022

Great price good customer service

Overall I am very pleased with Smart Cover . Good price with good customer service Reviewed on: 21st September 2022

Brilliant service

Been with Smart Cover for three years now. Excellent service. So easy to deal with. And very reasonable price as well. Reviewed on: 21st September 2022

Quick to respond

Good customer service. Always on hand to sort matters out urgently. No problems whatsoever in the last 3 years. Reviewed on: 21st September 2022

Excellent and friendly service

They just do what they say they will at the time of selling Reviewed on: 21st September 2022

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