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Money Wellness: Debt Advice reviews

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4.94
Based on 4,627 reviews, last reviewed 15th Aug 2025
70% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

All friendly and good communication. All friendly and good communication. Agents got more patientmce in dealing with customer as their financial conditions make them vulnerable. Thank yo... Read more Reviewed on: 15th August 2025
Bruno N's avatar
Bruno N

Latest lowest rating:

1

Avoid defeats the objective of the service They left debts off that I specifically told them and I suffer with brain fog and confusion so now I’m still in the same mess Reviewed on: 15th August 2025
Robert F's avatar
Robert F
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About this product

All of Money Welness debt advice is free and impartial.
Some of their solutions are free, others may attract a fee.
Find the best way forward for you by using their free online solutions finder.

Have you used debt advice from Money Wellness? Leave a review to help others make better financial decisions.

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Money Wellness Debt Advice reviews (4627)

Everyone was incredibly patient and kind

5
Everyone was incredibly patient with me I had my head deep deep in the sand, including the worst anxiety about talking about my debts, genuinely cant thank everyone enough for walking me through it and not making me feel like a complete failure x Reviewed on: 28th February 2024
Cat's avatar
Cat

I was introduced to Money Wellness through Step Change.

5
I was introduced to Money Wellness through Step Change. Serious illness and Covid caused the collapse of my business and unable to work the debts just piled up. Money Wellness have put a big light at the end of the tunnel. I still have a way to go concerning my health and am awaiting further surgery but I can now sleep at night thanks to these wonderful people. Reviewed on: 28th February 2024
John's avatar
John

Very understanding and helpful.

5
Very understanding and helpful. Definitely would recommend Reviewed on: 28th February 2024
Christina A's avatar
Christina A

They were very helpful and made me feel at ease exce...

5
They were very helpful and made me feel at ease excellent customer service,nothing was to much trouble for them,they made me feel very comftable Reviewed on: 28th February 2024
Samantha 's avatar
Samantha

Thankyou so much you honestly don’t know what this m...

5
Thankyou so much you honestly don’t know what this means to me thankyou Beth my application was sent Friday got my dro yesterday can’t tell you what a relief Reviewed on: 28th February 2024
Allison R's avatar
Allison R

Very happy with the service

5
Very helpful with this help I got Reviewed on: 28th February 2024
Stephanie Tovee's avatar
Stephanie Tovee

Fantastic company

5
Really nice people on the phone that help you I’ve paying these debts for over 10 years and finally you guys sorted out for thankyou Reviewed on: 28th February 2024
Terry B's avatar
Terry B

Money Wellness experience is a positive one.

5
My experience with Money Wellness was positive from start to finish. My day started no different to any other but by the end of it I felt completely different. I wasn't losing sleep from my finances because I wasn't behind or having any chasing correspondence. I was meeting my monthly payments but the monthly payments were taking the majority of my income & more. There was nothing left for emergencies let alone a treat. I was living day to day on my cards. I was looking to consolditate into 1 payment when I contacted MW. In the initial call from MW I explained my situation & what I hoped could happen. I was told that MW could help. There were 3 options available to me, 2 of which would either cost more money or take longer to repay. The 3rd option was a debt relief order. I appliction to complete with the assistance of another department within MW & then a final check from another department at MW along with a single payment to the governments insolvency service. Once the application is approved by the insolvency service & as long as in the next 12 months there are no changes in my financial circumstances to greatly improve them my debts will be wrote off. The creditors will be informed by MW of the application & approval therefore CANNOT take legal action to recover any moneys owed. I completed my application on the 22/2/24 & it was approved on the 26/2/24 - my direct debits to the creditors have been cancelled. For 12 months, no payments will be made & then if at the end of 12 months my financial circumstances are unchanged I will be debt free. The DRO will remain on my credit file for 6 years & in that time I cannot apply for credit. The whole process took 3hr 56 mins. In 2 telephone calls with 3 people from MW my future is mine, to save & go to New Zealand to visit my son & grandsons. I cannot wait. Thank you Money Wellness Reviewed on: 28th February 2024
MissSJ's avatar
MissSJ

Debt Relief Order

5
I had a debt issues and they are the only company that agreed to help me. Reviewed on: 28th February 2024
Mariia P's avatar
Mariia P

Pleasant and helpful staff

5
Delt with very friendly polite staff who helped me every time with my enquiries and dealing with the whole process of a a DRO. Helped put me at ease with it all and very understanding. Would definitely recommend them. Dan was amazing and very helpful. Thank you to the whole team. Reviewed on: 27th February 2024
Christine 's avatar
Christine

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