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Money Wellness: Debt Advice reviews

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4.94
Based on 4,770 reviews, last reviewed 13th Sep 2025
5% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
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Latest highest rating:

5

Outstanding Customer Service! My experience occurred whilst supporting my very vulnerable friend and neighbour with his finances. I accidentally discovered that my friend had sever... Read more Reviewed on: 13th September 2025
Crystal G's avatar
Crystal G

Latest lowest rating:

1

Avoid defeats the objective of the service They left debts off that I specifically told them and I suffer with brain fog and confusion so now I’m still in the same mess Reviewed on: 15th August 2025
Robert F's avatar
Robert F
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About this product

All of Money Welness debt advice is free and impartial.
Some of their solutions are free, others may attract a fee.
Find the best way forward for you by using their free online solutions finder.

Have you used debt advice from Money Wellness? Leave a review to help others make better financial decisions.

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Money Wellness Debt Advice reviews (4770)

Outstanding Customer Service!

5
My experience occurred whilst supporting my very vulnerable friend and neighbour with his finances. I accidentally discovered that my friend had several debts which he was receiving from several agencies and from Debt management companies. My friend has some complex medical issues including seizures& short-term memory loss as a result of an historic brain injury and alcoholism. My friend is unable to care for his needs including his financial needs and his mental capacity has been deemed a risk within the realm of his finances. Whilst waiting for Adult Social Care to provide Money Management support, which takes several months, I have been trying to deal with the debts that have been ongoing so that my friend is not receiving financial demands that he doesn't remember and that cause him to be very anxious. Initially we spent 2 hours with a wonderful young man who was beyond professional and empathic at every point. My friend and I both joined the conversation via speakerphone and my friend was asked if he was permitting the information he was being told to be communicated and documented which my friend was very pleased with given he has lost alot of his independence, he was made to feel that his feelings and opinions matter-this is priceless! We eventually agreed on a Debt Relief Order and felt so, so relieved that there was a solution on the way! The patience & kindness from the young gentleman we spoke with was absolutely amazing & I cannot thank him enough. After reflecting on my neighbour's case& being told by the gentleman I spoke with that there may be an option to request debt to be dissolved due to Medical reasons, we spoke again with Money Wellness. We spoke with a lovely lady who took our details, spoke with her Manager and agreed to have the debts dissolved immediately! My friend and I cried with relief& could not be more grateful to the team at Money Wellness! They deserve all the recognition of this award! Thank you! Reviewed on: 13th September 2025
Crystal G's avatar
Crystal G

Great advice easy to talk to.

5
Great advice easy to talk to. Helpful and kept me informed. Reviewed on: 12th September 2025
Kevin's avatar
Kevin

I am sorry replying so late.

5
I am sorry replying so late. Everything was very good but i want to know how I stand now on 8/9/25 thanks Reviewed on: 8th September 2025
Thomas Forsyth's avatar
Thomas Forsyth

Things that I added to my list have not been put on...

3
Things that I added to my list have not been put on my DRO, now it’s too late to add them still leaving me with debts I can not pay Reviewed on: 8th September 2025
Lisa J's avatar
Lisa J

Good customer services

5
Good customer service, listen to my queries, good support. Reviewed on: 5th September 2025
Brigitte O's avatar
Brigitte O

I found Money wellness very easy to talk to , they w...

5
I found Money wellness very easy to talk to , they were very understanding and basicaly helped me out of a black hole. Reviewed on: 3rd September 2025
Christina 's avatar
Christina

Lovely people to deal with.

5
Lovely people to deal with. Sympathetic, understanding, non judgemental & very knowledgeable Reviewed on: 2nd September 2025
Julie A's avatar
Julie A

Fantastic and so helpful

5
Fantastic and so easy but I need a document to take to job centre so they will wipe my universal credit loan. Also want to check on my o2 debts Reviewed on: 2nd September 2025
Simon C's avatar
Simon C

Highly recommend.

5
Money Wellness was extremely mental health aware and sensitive. They are supportive, kind and professional. The website and system is straightforward and user friendly and they even offer support and valuable advice on money management after service. I couldn’t recommend the more. Reviewed on: 31st August 2025
Kox's avatar
Kox

Everyone that I dealt with was really helpful in mak...

5
Everyone that I dealt with was really helpful in making this work in speedy manner Reviewed on: 28th August 2025
Lianne 's avatar
Lianne

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