It was made much easier to understand with their help, it was done quickly, confidentially and with with ppl that didnt judge

Very helpful and they put into consideration that I had mental health issues

Really good I was getting upset but the person was lovely who was talking to me

the phone calls were very long but helpful. the person helping me was clear and did a good job. only downside is it took hours.

Did everything they could to help and support

I had a very pleasant experience with their customer service. They made my application a very smooth and as easy as possible process. Every agent... I had a very pleasant experience with their customer service. They made my application a very smooth and as easy as possible process. Every agent I've spoken to, was polite, friendly and professional. The only complaint I have is that there isn't enough agents and the lines are overwhelmingly busy at certain times. The first time I called I waited nearly two hours and then the lines shut down which was frustrating. But to be fair they helped me tremendously through a very stressful situation. Read more Read less

Free service, excellent understanding and empathy, very helpful. Would recommend to everyone managing debts to seek out advice. Only one issue did arise with an... Free service, excellent understanding and empathy, very helpful. Would recommend to everyone managing debts to seek out advice. Only one issue did arise with an accidental call back when one wasn't required Read more Read less

Phone serves is so bad I cannot speak with anyone and it has been month. I specifically asked for a copy of the two forms... Phone serves is so bad I cannot speak with anyone and it has been month. I specifically asked for a copy of the two forms I was asked to read and sign and I have still not received anything. I am being harassed by creditors and money is still being taken away even though is supposed to have a DRO. Read more Read less

my experience was okay, i got help where and when i needed, however when booking appointments they were always late and over the half an... my experience was okay, i got help where and when i needed, however when booking appointments they were always late and over the half an hour grace you gave in the email, also communication is a bit much i felt a bit rushed and spammed a bit as i was contacted by the same thing on text, call and email. Read more Read less