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Standard Life: Pensions reviews

Name: Pensions
Rating: 2.26 (58 reviews)

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2.20

Based on 58 reviews, last reviewed 25th Oct 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

12%

10%

56%

Latest highest rating:

5

I love Standard Life. I love Standard Life. Their app is so easy to use. Any queries I’ve had have been dealt with quickly. I wouldn’t hesitate in recommending them! Reviewed on: 14th September 2024

Latest lowest rating:

2

What on earth has happened to Standard Life Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews R... Read more Reviewed on: 25th October 2024

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About this product

Standard Life pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Standard Life pension reviews to find out what life at Standard Life is really like. If you hold this pension, we'd love you to write an honest review here too!

Standard Life Pensions reviews (58)

Review of the Standard Life, Pensions:

Extremely slow payout,

My 54 year old husband of 30 years passed away in March 2023. His pension will give me some security, and look after me like my husband intended. Now September and still nothing received. Standard Life say they have worked hard to make the process easy and quick. Don’t believe it…. I must be 30 phone calls in. All documents submitted in April. They have approved everything, They said you will receive funds within 10 working days…. Of course it’s 11 working days and nothing. They say they will keep you informed……. They don’t. You complain they throw £100 at you to go away. All I want is what they promised to do. Struggling with the loss of my husband, they just add extra stress that you don’t need. For a large company, they have dreadful processes, and no respect for their clients. Reviewed on: 7th September 2023

Poor Customer Support

I used to love the support I received and the old web portal gave me everything I needed in one place, the new website is way too complex and impossible to manipulate my preferences to show me the options I`m interested in rather than what the company want to show me. Good pension performance, shocking customer service. Reviewed on: 6th January 2022

Great service

A good profesional company with helpful and knowlegeable advisors. Reviewed on: 2nd October 2021

Pathetic over complex website

How difficult do you think this company can make the simple process of entering someone's name address and date of birth on a website page. Here is my latest communication with Standard Life. Thank you for explaining that to get past the 4th line on this form I have to first, enter a selected country on the 8th line which effectively negative the input require on the 4th line namely the UK postcode? That is so obvious! How do you make a process of entering someone's name, address, DOB on a webpage so bloody difficult?? Another blindingly stupid situation is that now to establish whether by beneficiary's details are entered correctly in your appalling website, I have the option of "editing" the names beneficiaries. However, having chosen to do this I am given the options to "cancel"or to "Add a Beneficiary", there is no facility to actually EDIT/VIEW THAT WHICH HAS BEEN PREVIOUSLY ENTERED! So in fact there is no facility to "EDIT at all! So seeing that I can not view what information you have previously accepted as details of my named beneficiary on this pathetic excuse for a financial website, would kindly inform me as to what information is contained on this website regarding my previously stated beneficiary? Thank You . Reviewed on: 31st March 2021

Pathetic website

My latest message to S. Life regarding the torture of naming a beneficiary of my pension plan. Thank you for explaining that to get past the 4th line on this form I have to first, enter a selected country on the 8th line which effectively negative the input require on the 4th line namely the UK postcode? That is so obvious! How do you make a process of entering someone's name, address, DOB on a webpage so bloody difficult?? Another blindingly stupid situation is that now to establish whether by beneficiary's details are entered correctly in your appalling website, I have the option of "editing" the names beneficiaries. However, having chosen to do this I am given the options to "cancel"or to "Add a Beneficiary", there is no facility to actually EDIT/VIEW THAT WHICH HAS BEEN PREVIOUSLY ENTERED! So in fact there is no facility to "EDIT at all! So seeing that I can not view what information you have previously accepted as details of my named beneficiary on this pathetic excuse for a financial website, would kindly inform me as to what information is contained on this website regarding my previously stated beneficiary? Thank You . Reviewed on: 31st March 2021

Tried and Trusted

Standard Life have made a great job of managing my pension fund over the years, and as I chose ethical funds I know that my money is being used as a force for good. Reviewed on: 27th February 2021

Negative rating cannot be recorded which is what is deserved

Awful company and complete theft of my With Profits pension despite knowing of the Equitable Life problems years ago with similar funds. Also theft of my AVCs not in any contract to pay my GMP pension which was substantially under funded due to fat bonuses paid out to the senior management. Cannot and must not be trusted for any sensible financial mangement products. there are lots better elsewhere. Reviewed on: 25th July 2020

Awful

My father paid in £25000 into his standard life pension in 2005. Over the course of 15 years the pension fund actually lost money. They have since made it unnecessarily complicated to withdraw the funds. Keep your money in the bank. The brokers at standard life must be using fisher price trading platforms. Reviewed on: 22nd July 2020

Frustrating

Each time I have called to speak to a representative it takes forever to get through....how long is their lunch hour as according to their lame excuse it must go on most of the day...... Very frustrating! Reviewed on: 10th February 2020

Does what it says on the tin!

Fairly new to standard life pensions and I like their online functionality for viewing and managing my pension although I think it's a fairly unremarkable provider overall. Reviewed on: 9th February 2020

Reliable and good performance over the years

My pensions with Standard Life have performed at least as well as the market average over the years and the service I have received has always been excellent Reviewed on: 9th February 2020

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