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Standard Life: Pensions reviews

Name: Pensions
Rating: 3.92 (64 reviews)

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3.92

Based on 64 reviews, last reviewed 11th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

13%

50%

Latest highest rating:

4

Standard Life great and easy app Standard Life are very good, with a simple user friendly app. The charges are fair but always feel pension charges could be better across the industry Reviewed on: 11th June 2026

Latest lowest rating:

2

What on earth has happened to Standard Life Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews R... Read more Reviewed on: 25th October 2024

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About this product

Standard Life pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Standard Life pension reviews to find out what life at Standard Life is really like. If you hold this pension, we'd love you to write an honest review here too!

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Standard Life Pensions reviews (64)

Customer service pretty good

Customer service pretty good and the app is really easy to use Reviewed on: 2nd April 2024

Poor pension system landed me with a £32,000 tax bill

Tried to make a £300 withdrawal from my pension pot of £73,000. Selected the pot to suture from and Entered the £300 into the amount of withdrawal. Then clicked confirm. It then stated I had withdrawn my entire pension of £73k without any warning or double confirmation. This was on Saturday and they were closed until 9am Monday. Rang at 9am monday and told the payment had been processed and sent be reversed. Received £41k this morning so £32k tax deducted! This has put me in serious future financial difficulty The advisor on the phone admitted other people had the same problem You have been warned. Reviewed on: 26th March 2024

Workplace Pension Scheme Administered By Standard Life

I had some pension savings from a previous employer (one I left in 2004) in a scheme administered by Standard Life. It was a relatively small amount so I didn't pay close attention to it - more fool me! The charges are egregiously high, typically running at around 1.3% per year for actively managed funds which uniformly performed poorly and even as much as 1% per year for a simple FTSE index tracker (available from many other providers for as little as 0.1% per year). Finally I've transferred away but these people are a bunch of rip-off merchants. And the website's a load of rubbish too despite all that money . Avoid them at all costs. Reviewed on: 23rd October 2023

Extremely slow payout,

My 54 year old husband of 30 years passed away in March 2023. His pension will give me some security, and look after me like my husband intended. Now September and still nothing received. Standard Life say they have worked hard to make the process easy and quick. Don’t believe it…. I must be 30 phone calls in. All documents submitted in April. They have approved everything, They said you will receive funds within 10 working days…. Of course it’s 11 working days and nothing. They say they will keep you informed……. They don’t. You complain they throw £100 at you to go away. All I want is what they promised to do. Struggling with the loss of my husband, they just add extra stress that you don’t need. For a large company, they have dreadful processes, and no respect for their clients. Reviewed on: 7th September 2023

New-era, Pension-provision entrepreneurs!

Great investment hub, support mechanism second-to-none, amazing App for tracking fund, providing advice and DIY pension provision for new generations of investors! Invest with the Best..! Reviewed on: 13th July 2023

Poor customer service

I am 64 yrs old & am fully entitled by UK law, to claim my pension pot in full , but Standard life are dragging out payment, using the most flimsiest of excuses. On 3 separate occasions , I have sent them signed & stamped documents from my building society , but they keep putting me back to square one , thus dragging the process out. They initially claimed that my claim would take 20 working days, it now stands at 41 & today they have added another 20 working days, with no light at the end of the tunnel - hence this post. I have just emailed their complaints dept. reminding them that - I am entitled by UK law, to claim my pension pot in full, & asking them to reply within 14 days of the email date, to inform me if their claims dept. Would comply with my request . Reviewed on: 30th June 2023

Standard life pension criminals

Do not go to standard life pension quick enough taking your transfer . Will not pay you out . Full of crap I wrote to Andy Curran CEO he is a charlatan liers crupt f….King liers. Issued court papers to standard life pensions . Reviewed on: 29th June 2023

Poor perfoming compared to competition

Why are the majority of your funds performing badly, whether its risk 3 or 7 it isnt making any profit in a high inflation environment and charging us for the pleasure. Prevoius excuses of Covid/Ukraine/Brexit/COLC dont wash as other providers are managing to make a profit. If it wasnt a company pension where I have no choice on the provider I would have left last year. Reviewed on: 22nd June 2023

Horrendous Pension provider

Horrendous Pension provider. Please make yourself a favor and keep away from them. Reviewed on: 10th May 2023

Not truthful

Hidden transaction fees even although I was told that they do not charge Reviewed on: 16th March 2023

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