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Standard Life: Pensions reviews

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2.68
Based on 62 reviews, last reviewed 22nd Jan 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
23%
See only 4 star reviews
11%
See only 3 star reviews
5%
See only 2 star reviews
10%
See only 1 star reviews
51%

Latest highest rating:

5

Veen with them for a number of years. Veen with them for a number of years. Online servicing is great and all in need Reviewed on: 22nd January 2026
Victoria F's avatar
Victoria F

Latest lowest rating:

2

What on earth has happened to Standard Life Chris Canham Write a review Reviews 3.6 949 total 5-star 43% 4-star 5% 3-star 3% 2-star 5% 1-star 44% Sort: Chris Canham 61 reviews R... Read more Reviewed on: 25th October 2024
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Christopher Canham
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About this product

Standard Life pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Standard Life pension reviews to find out what life at Standard Life is really like. If you hold this pension, we'd love you to write an honest review here too!

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Standard Life Pensions reviews (62)

Workplace Pension Scheme Administered By Standard Life

1
I had some pension savings from a previous employer (one I left in 2004) in a scheme administered by Standard Life. It was a relatively small amount so I didn't pay close attention to it - more fool me! The charges are egregiously high, typically running at around 1.3% per year for actively managed funds which uniformly performed poorly and even as much as 1% per year for a simple FTSE index tracker (available from many other providers for as little as 0.1% per year). Finally I've transferred away but these people are a bunch of rip-off merchants. And the website's a load of rubbish too despite all that money . Avoid them at all costs. Reviewed on: 23rd October 2023
Nicholas Gibbins's avatar
Nicholas Gibbins

Extremely slow payout,

1
My 54 year old husband of 30 years passed away in March 2023. His pension will give me some security, and look after me like my husband intended. Now September and still nothing received. Standard Life say they have worked hard to make the process easy and quick. Don’t believe it…. I must be 30 phone calls in. All documents submitted in April. They have approved everything, They said you will receive funds within 10 working days…. Of course it’s 11 working days and nothing. They say they will keep you informed……. They don’t. You complain they throw £100 at you to go away. All I want is what they promised to do. Struggling with the loss of my husband, they just add extra stress that you don’t need. For a large company, they have dreadful processes, and no respect for their clients. Reviewed on: 7th September 2023
Ells's avatar
Ells

New-era, Pension-provision entrepreneurs!

5
Great investment hub, support mechanism second-to-none, amazing App for tracking fund, providing advice and DIY pension provision for new generations of investors! Invest with the Best..! Reviewed on: 13th July 2023
Greg's avatar
Greg

Poor customer service

1
I am 64 yrs old & am fully entitled by UK law, to claim my pension pot in full , but Standard life are dragging out payment, using the most flimsiest of excuses. On 3 separate occasions , I have sent them signed & stamped documents from my building society , but they keep putting me back to square one , thus dragging the process out. They initially claimed that my claim would take 20 working days, it now stands at 41 & today they have added another 20 working days, with no light at the end of the tunnel - hence this post. I have just emailed their complaints dept. reminding them that - I am entitled by UK law, to claim my pension pot in full, & asking them to reply within 14 days of the email date, to inform me if their claims dept. Would comply with my request . Reviewed on: 30th June 2023
Carl Bromfield's avatar
Carl Bromfield

Standard life pension criminals

1
Do not go to standard life pension quick enough taking your transfer . Will not pay you out . Full of crap I wrote to Andy Curran CEO he is a charlatan liers crupt f….King liers. Issued court papers to standard life pensions . Reviewed on: 29th June 2023
Terry Anderson 's avatar
Terry Anderson

Poor perfoming compared to competition

1
Why are the majority of your funds performing badly, whether its risk 3 or 7 it isnt making any profit in a high inflation environment and charging us for the pleasure. Prevoius excuses of Covid/Ukraine/Brexit/COLC dont wash as other providers are managing to make a profit. If it wasnt a company pension where I have no choice on the provider I would have left last year. Reviewed on: 22nd June 2023
andrew wheeler's avatar
andrew wheeler

Horrendous Pension provider

1
Horrendous Pension provider. Please make yourself a favor and keep away from them. Reviewed on: 10th May 2023
Anonymous's avatar
Anonymous

Not truthful

1
Hidden transaction fees even although I was told that they do not charge Reviewed on: 16th March 2023
Isabel Lappin 's avatar
Isabel Lappin

So far so good

4
Have been with Standard Life for 6 years now. I find their portal good and their customer service good . I must say that thus far I've I have only been paying in not performing any form of drawdown where it seems a lot of folk have complaint. So far all my detailed questions have been answered in full. Reviewed on: 5th March 2023
get that boat's avatar
get that boat

garbage company

1
Burn your money it would be better than having them handle it PERIOD Reviewed on: 21st February 2023
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Earth-wind Fire

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